Oluwatosin Adeyanju
Lagos,Lagos
Summary
Mathematics graduate with a post-graduate diploma in finance and five years of progressive experience in customer service within the banking sector. Expertise in relationship building, negotiation, process improvement, and project management, supported by relevant certifications. Experienced instructor and facilitator in non-governmental organizations, demonstrating a strong passion for collaboration and networking. Recognized for excellent communication and problem-solving skills, with a commitment to enhancing customer satisfaction and driving team success.
Overview
1
1
Certification
6
6
years of post-secondary education
18
18
years of professional experience
Work history
Customer service representative
Divineblessing ventures
Lagos, Lagos
2025.03 - Current
- Assisted in preparing reports to maintain operational flow.
- Supported initiatives that improved customer satisfaction.
- Guided new team members to enhance productivity.
- Processed customer orders efficiently for positive shopping experience.
- Contributed to team meetings by sharing best practices in service delivery.
- Resolved customer complaints effectively to boost satisfaction levels.
- Managed returns and exchanges to maintain high customer satisfaction standards.
- Managed over 25 customers call per day and increasing sales to 100%
Instructor of No means No Worldwide
Center for Integrated Health Program(CHIP)
Lagos, Lagos
2023.10 - 2025.02
- Assisted in evaluating pupil progress and adapting lessons for improved learning outcomes.
- Provided constructive feedback on assignments with practical suggestions for enhancement.
- Supported class discussions to promote student engagement and curiosity.
- Applied varied teaching strategies to address different learning needs.
- Collaborated with colleagues to share best practices and seek professional development.
- Utilised technology to enhance instructional effectiveness and encourage classroom participation.
- Ensured adherence to safety guidelines during practical sessions to reduce accident risks.
- Promoted critical thinking and problem-solving through group activities.
- Managed cohort of 30 participants effectively.
Program facilitator(Sinuvoyo)
Association for Reproductive and Family Health
Lagos, Lagos
2021.08 - 2022.12
- Assisted in monitoring participant behaviour to support enhancement of learning environment.
- Helped facilitate open discussions which aided comprehension of subjects among participants.
- Adapted programmes to meet individual requirements of participants.
- Collaborated with local organisations to support community engagement in programmes.
- Maintained participant records in compliance with data protection regulations.
- Contributed to team efforts through effective communication techniques.
- Led group sessions to encourage participant involvement.
- Cultivated partnerships with local organisations for enhanced community involvement in programmes.
Customer service representative
First Bank of Nigeria
Bwari, FCT
2011.04 - 2014.06
- Provided exceptional customer support to enhance satisfaction levels.
- Managed a high volume of inbound calls to facilitate quick resolution of customer inquiries.
- Assisted in achieving store targets while ensuring compliance with service standards.
- Supported account openings across diverse customer categories.
- Guided customers in making informed decisions through comprehensive product information.
Intern procurement officer
First Bank of Nigeria
Lagos, Lagos
2008.04 - 2009.04
- Streamlined filing system to improve office efficiency.
- Assisted in managing incoming calls and emails for timely responses.
- Collaborated with various teams to support project execution.
- Contributed to problem-solving through teamwork and communication skills.
- Facilitated smooth operations within the department through organised file management and data entry tasks.
Education
Pure and Applied Mathematics - Mathematics
Ladoke Akintola University of Technology
Ogbomoso, Oyo State 2004.09 - 2010.12
Postgraduate Diploma in Finance - Finance
University of Lagos
Akoka, Lagos /2012 - /2013
Skills
- Team Leadership
- Negotiation skills
- Conflict Resolution
- Adaptability
- Customer data analysis
- Problem solver
- Written and verbal communication skills
- Relationship Management
- Process improvement
- Customer relationship management
Certification
Effective communication certification 2011
Global leadership award and certification 2025
Project Management certification 2011
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer service representative
Divineblessing ventures
2025.03 - Current
Instructor of No means No Worldwide
Center for Integrated Health Program(CHIP)
2023.10 - 2025.02
Program facilitator(Sinuvoyo)
Association for Reproductive and Family Health
2021.08 - 2022.12
Customer service representative
First Bank of Nigeria
2011.04 - 2014.06
Intern procurement officer
First Bank of Nigeria
2008.04 - 2009.04
Pure and Applied Mathematics - Mathematics
Ladoke Akintola University of Technology
2004.09 - 2010.12
Postgraduate Diploma in Finance - Finance
University of Lagos
/2012 - /2013