Hi, I’m
Oluwatooni Amu
Summary
Results-driven and detail-oriented professional with a proven track record in customer service, administrative support, and business operations. Skilled in managing complex tasks, optimizing workflows, and providing high-quality service to clients and teams. Known for excellent communication, problem-solving, and organizational skills, with the ability to adapt quickly to new challenges and environments. Adept at fostering positive relationships, ensuring customer satisfaction, and contributing to business growth. Committed to delivering efficiency and excellence in every aspect of work, with a strong focus on achieving organizational goals and exceeding expectations.
Overview
5
years of professional experience
1
Certification
Work History
Insight Pest Solutions
Door to Door Sales Representative
05.2023 - 09.2023
Job overview
- Proactively generated high-quality leads by conducting door-to-door canvassing in designated areas, focusing on building strong, positive relationships with potential clients.
- Demonstrated excellent customer service skills, effectively addressing customer needs and concerns while providing detailed product information and personalized recommendations.
- Utilized strong communication and interpersonal skills to engage with diverse customer groups, ensuring a positive brand experience and fostering trust.
- Contributed to business growth by identifying new opportunities and converting leads into sales, driving revenue and expanding the customer base.
American Eagle
Retail Sales Associate
02.2022 - 08.2022
Job overview
- Drove sales by promoting and selling fashionable, comfortable clothing to young adults, aligning product recommendations with customer preferences and current trends.
- Achieved high customer satisfaction by actively listening to customer needs, providing personalized styling advice, and ensuring a positive, tailored shopping experience.
- Contributed to business growth through strong customer relationships, increasing repeat business, and enhancing brand loyalty.
Race Against The Tide
Production Assistant
08.2021 - 09.2021
Job overview
- Managed preparation and distribution of briefing notes and scripts, ensuring effective communication and accuracy across teams.
- Oversaw attendance tracking and break times, ensuring compliance with labor regulations and optimizing productivity.
- Streamlined meeting scheduling and implemented efficient filing systems, improving productivity and decision-making.
Call Center Guys
Customer Service Representative
04.2021 - 07.2021
Job overview
- Delivered exceptional service by promptly answering customer calls with professionalism and empathy, addressing inquiries, and offering personalized product recommendations based on in-depth product knowledge.
- Fostered strong customer relationships and ensured satisfaction by resolving issues efficiently, contributing to high levels of customer retention and loyalty.
- Utilized a customer-focused approach to drive business success, achieving consistently high satisfaction ratings and enhancing the overall customer experience.
Central Bank Of Nigeria
Administrative Assistant
05.2018 - 04.2019
Job overview
- Efficiently handled incoming calls and customer inquiries, providing accurate information related to banking services and regulations, while maintaining a professional and approachable demeanor.
- Supported daily administrative operations, ensuring smooth coordination across departments and contributing to the timely delivery of services and regulatory compliance.
- Fostered positive relationships with clients and internal teams by addressing needs promptly and accurately, helping to maintain high levels of customer satisfaction.
Education
University Of New Brunswick
Bachelor of Business Administration from Marketing Management
10-2024
Skills
- Microsoft Office
- Scheduling
- Customer service
- Problem resolution
- Multi-task management
- Customer relationship management (CRM)
- Problem-solving
- Positive and professional
- Product knowledge
- Adaptive team player
Hobbies and Interests
Volunteering at a local food bank, organizing events and managing logistics to support community needs.
Goals
Work for a company that recognizes and rewards hard work, offering opportunities to advance and take on greater responsibilities., Diving into the world of SaaS for future software solutions.
Certification
- Prince 2 Project Management
Languages
English
Native language
Spanish
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Door to Door Sales Representative
Insight Pest Solutions
05.2023 - 09.2023
Retail Sales Associate
American Eagle
02.2022 - 08.2022
Production Assistant
Race Against The Tide
08.2021 - 09.2021
Customer Service Representative
Call Center Guys
04.2021 - 07.2021
Administrative Assistant
Central Bank Of Nigeria
05.2018 - 04.2019
- Prince 2 Project Management
University Of New Brunswick
Bachelor of Business Administration from Marketing Management
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