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OLUWATOMIWA OLUWAGBEMIRO
Customer support representative
Lagos,lagos
Summary
Resourceful professional with a foundation in peace studies and mass communication, bringing a strong background in real estate. Expertise in negotiation and interpersonal communication supports effective team collaboration and results-driven outcomes in dynamic environments.
Overview
15
15
years of professional experience
Work History
Facilitator
Realtors academy
Lagos
03.2025 - Current
Sales coordinator
Gizon homes real estate
Lagos
02.2016 - 02.2025
Editorial assistant
Plummet Publishing
Ikeja
04.2011 - 01.2015
- Prepared and edited manuscripts for accuracy and adherence to style guidelines, contributing to the quality of published works
- Conducted fact-checking and verified references to maintain the credibility and quality of published materials
- Proofread and formatted articles for grammar, punctuation, and style consistency, enhancing overall readability and professionalism
- Transcribed audio messages to ensure accurate communication of information. with a focus on clarity and precision
Education
MBA - Entrepreneurship and Business management
School of Global Entrepreneurship
London03-2026
Bachelor of science (BSc) - Peace Studies and Conflict Resolution
National open university of Nigeria (NOUN)
LagosNational Diploma (ND) - Mass communication
Lagos State polytechnic
Lagos11-2010
Skills
- Facilitation Techniques
- Curriculum Development
- Communication
- Conflict Resolution
- Problem-solving
- Critical Thinking
- Adaptability
- Teamwork
- Customer service
- Active listening
- Interpersonal skills
- Emotional intelligence
- Negotiation
- Attention to detail
- Empathy
EXTRACURRICULAR ACTIVITIES
Faculty head (Amethyst group Plummet missions (youth church), Lagos Sep 2012 – Mar 2013 > Facilitated meetings with faculty members who are teens and young adults to discuss various topics related to mental health awareness,sexual education, spirituality, content delivery methods . Developed educational workshops addressing topics such as conflict resolution, emotional intelligence, and wellness. Established a peer-support network within the Amethyst group to enhance collaboration and emotional support among members. Identified opportunities for additional professional development opportunities based on observed performance or expired interest from faculty members. Faculty head (Amethyst group Plummet missions (youth church), Lagos Sep 2012 – Mar 2013 > Facilitated meetings with faculty members who are teens and young adults to discuss various topics related to mental health awareness,sexual education, spirituality, content delivery methods . Developed educational workshops addressing topics such as conflict resolution, emotional intelligence, and wellness. Established a peer-support network within the Amethyst group to enhance collaboration and emotional support among members. Identified opportunities for additional professional development opportunities based on observed performance or expired interest from faculty members.
COURSES
- Communication techniques (COMTECH)
- Oct 2011
- Gained expertise in active listening, public speaking, and persuasive communication to enhance interpersonal interactions.
- Studied communication models and frameworks critical for clear and impact messaging within teams and with clients.
- Analyzed the role of communication in crisis management and developed skills to convey messages effectively under pressure.
- Frontend engineering (ALT SCHOOL)
- Jun 2023
- Completed comprehensive training on responsive web design and cross-browser compatibility at ALT SCHOOL
- Certified Front End Developer from ALT SCHOOL with proficiency in HTML, CSS, and JavaScript
- Acquired skills in modern front end frameworks such as React and Angular through ALT SCHOOL certification
- Project management training
- Nov 2024
- Completed certified Project Management Professional (PMP) training
- Trained in Agile and Scrum project management methodologies
- Trained in stakeholder communication and project leadership skills
INTERNSHIPS
- Intern
- Plummet design and strategy
- Jan 2011 – Mar 2011
- Prepared detailed reports and presentations on project outcomes to assist senior management in strategic planning and resource allocation.
- Assisted in developing digital marketing content tailored for Lagos-based startups, enhancing online presence and customer interaction.
Timeline
Facilitator
Realtors academy
03.2025 - Current
Sales coordinator
Gizon homes real estate
02.2016 - 02.2025
Editorial assistant
Plummet Publishing
04.2011 - 01.2015
MBA - Entrepreneurship and Business management
School of Global Entrepreneurship
Bachelor of science (BSc) - Peace Studies and Conflict Resolution
National open university of Nigeria (NOUN)
National Diploma (ND) - Mass communication
Lagos State polytechnic