Oluwatomiwa James
Abiodun
Lagos,Lagos
Summary
As a technical support specialist, I have experience supporting clients and addressing technical issues. I have experience troubleshooting hardware and software problems, delivering solutions, and guaranteeing client satisfaction. Strong communication skills, problem-solving talents, and a thorough understanding of diverse technologies and systems are among my qualifications.
Innovative IT Support Specialist with expertise in acquiring and configuring a wide range of technical equipment. Customers who are well-informed and satisfied are the outcome of strong written and spoken communication abilities. Excellent educational and problem-solving abilities alleviate fears about new technology. Candidate who is organized and dependable and who can manage various priorities while maintaining a pleasant attitude. Willingness to take on additional duties in order to attain team goals.
Overview
15
15
years of professional experience
Work History
IT Support Specialist
Elcrest Exploration and Production Nigeria Limited
Lagos
11.2018 - Current
- Provide technical support for both hardware and software issues users encounter.
- Manage the configuration and operation of client-based computer operating systems.
- Monitor the system daily and respond immediately to security or usability concerns.
- Create and verify backups of data.
- Respond to and resolve help desk requests.
- Upgrade systems and processes as required for enhanced functionality and security issue resolution.
- Administer and support infrastructure, including firewalls, databases, malware protection software, and other processes.
- Review the application logs.
- Install and test computer-related equipment.
- Providing recommendations when it comes to improving the organization’s IT systems
- Setting up new users and managing security, passwords, and backup
- Monitoring of the Internet and email usage of company employees.
- Overseas administration and maintenance of the company’s information systems management and infrastructure
- Oversee all Internet and telecommunication infrastructure in all office locations in Nigeria, as well as in the company’s offshore assets.
- Administration of the company's WAN in collaboration with Company's core Network team
- Interact with internal clients on all levels to help resolve IT-related issues and provide answers in a timely manner.
- Administration of Security and Internet policies for all users in Nigeria.
- Ensure proper inventory management of all IT assets in Nigeria.
- Oversees the technical requirements of hardware and software products and services before they are purchased by the supply chain.
- Initiates and implements improvements in all areas of IS responsibility.
- Manage Active Directory, IIS, and backup services for all relevant data and databases on the servers.
- Loaded software, granted permissions, and configured hardware for new employees as part of the onboarding process.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
Technical Support Specialist
Telsec Technologies Limited
Lagos
11.2016 - 04.2021
- Equipment Maintenance.
- Electronic Components replacement
- Alarm Systems.
- network cabling.
- Remote Troubleshooting Windows ·
- installation and configuration of fire alarm systems.
- Computer Hardware Troubleshooting and repairs
- Closed-Circuit Television (CCTV) installation and configuration
Technician
Maplesoft Engineering Limited
Lagos
01.2014 - 12.2016
- Performs analytical, technical, and administrative work in the planning process.
- Installation of new and existing personal devices and workstations.
- Diagnoses and resolves problems in response to customer-reported incidents.
- consults with end users to determine the types of hardware and software required.
- Installs new hardware and software and maintains existing components.
- Trains end users in the use of equipment and software
- Performs general maintenance tasks, troubleshoots, and resolves issues with user devices.
Customer Service Representative
CourierPlus Services Nigeria
Lagos
09.2010 - 12.2012
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Business Development Intern
CourierPlus Services Nigeria
Lagos
02.2009 - 05.2009
- Fulfilling tasks set out by supervisors from several departments.
- Attending meetings and taking minutes.
- Performing research at a supervisor's request.
- Updating social media platforms and writing copy for posts.
- Creating images for social media posts.
Education
Aptech Certified Network Specialist - Network Specialist
Aptech Computer Institute
Lagos, NigeriaHigher National Diploma - Civil Engineering
The Polytechnic Ibadan
Oyo State, NigeriaNational Diploma - Civil Engineering
The Polytechnic Ibadan
Oyo State, NigeriaNo Degree - Web Development
HIIT Computer Institute
NigeriaSkills
- Installation and Configuration CCTV Surveillance Systems, Access Control Systems, and Fire Alarm Systems
- Microsoft Active Directory
- Wireless Area Networking
- Hardware Replacement
- Computer System Diagnostics Software
- Technical Support and Assistance
- Operating System Management
- Microsoft Windows and Office
- Resolve Technical Problems
- Employee Computer Support
- Hardware and Software Repair
- Diagnose Faults
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support Specialist
Elcrest Exploration and Production Nigeria Limited
11.2018 - Current
Technical Support Specialist
Telsec Technologies Limited
11.2016 - 04.2021
Technician
Maplesoft Engineering Limited
01.2014 - 12.2016
Customer Service Representative
CourierPlus Services Nigeria
09.2010 - 12.2012
Business Development Intern
CourierPlus Services Nigeria
02.2009 - 05.2009
Aptech Certified Network Specialist - Network Specialist
Aptech Computer Institute
Higher National Diploma - Civil Engineering
The Polytechnic Ibadan
National Diploma - Civil Engineering
The Polytechnic Ibadan
No Degree - Web Development
HIIT Computer Institute
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