Desired Job Title
IT Support SpecialistTechnical Support SpecialistTechnicianCustomer Service RepresentativeBusiness Development InternWork Type
ConsultingFull TimeLocation Preference
HybridLocation: Lagos, Lagos, NG
Open to relocation: Yes
Open To Work
Oluwatomiwa James
Abiodun
Lagos,Lagos
Work Preference
Summary
I'm a Results-driven IT Support Specialist with hands-on experience at Elcrest Exploration and Production Nigeria Limited, delivering reliable, secure, and business-critical technology support across complex enterprise environments. Proven ability to support internal engagements and operational workstreams through system troubleshooting, infrastructure support, access control management, and continuous process improvement. Strong expertise in Microsoft Active Directory, enterprise system administration, IT security, and end‑user support, with a consistent focus on risk awareness, compliance, and service reliability.
Experienced in translating technical issues into clear, actionable solutions for both technical and non‑technical stakeholders, supporting high‑availability systems, resolving incidents through structured ticketing and remote support processes, and maintaining operational continuity in fast‑paced, compliance‑driven settings. Collaborative, adaptable, and detail‑oriented, with a consulting mindset focused on value creation, a fintech‑level appreciation for security and efficiency, and an oil‑and‑gas discipline for reliability, safety, and performance. Passionate about leveraging technology and innovation to deliver measurable impact and enable organizations to operate smarter and more securely.
Overview
15
15
years of professional experience
Work History
IT Support Specialist
Elcrest Exploration and Production Nigeria Limited
Lagos
11.2018 - Current
- Provide technical support for both hardware and software issues users encounter.
- Manage the configuration and operation of client-based computer operating systems.
- Monitor the system daily and respond immediately to security or usability concerns.
- Create and verify backups of data.
- Respond to and resolve help desk requests.
- Upgrade systems and processes as required for enhanced functionality and security issue resolution.
- Administer and support infrastructure, including firewalls, databases, malware protection software, and other processes.
- Review the application logs.
- Install and test computer-related equipment.
- Providing recommendations when it comes to improving the organization’s IT systems
- Setting up new users and managing security, passwords, and backup
- Monitoring of the Internet and email usage of company employees.
- Overseas administration and maintenance of the company’s information systems management and infrastructure
- Oversee all Internet and telecommunication infrastructure in all office locations in Nigeria, as well as in the company’s offshore assets.
- Administration of the company's WAN in collaboration with Company's core Network team
- Interact with internal clients on all levels to help resolve IT-related issues and provide answers in a timely manner.
- Administration of Security and Internet policies for all users in Nigeria.
- Ensure proper inventory management of all IT assets in Nigeria.
- Oversees the technical requirements of hardware and software products and services before they are purchased by the supply chain.
- Initiates and implements improvements in all areas of IS responsibility.
- Manage Active Directory, IIS, and backup services for all relevant data and databases on the servers.
- Loaded software, granted permissions, and configured hardware for new employees as part of the onboarding process.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
Technical Support Specialist
Telsec Technologies Limited
Lagos
11.2016 - 04.2021
- Equipment Maintenance.
- Electronic Components replacement
- Alarm Systems.
- network cabling.
- Remote Troubleshooting Windows ·
- installation and configuration of fire alarm systems.
- Computer Hardware Troubleshooting and repairs
- Closed-Circuit Television (CCTV) installation and configuration
Technician
Maplesoft Engineering Limited
Lagos
01.2014 - 12.2016
- Performs analytical, technical, and administrative work in the planning process.
- Installation of new and existing personal devices and workstations.
- Diagnoses and resolves problems in response to customer-reported incidents.
- consults with end users to determine the types of hardware and software required.
- Installs new hardware and software and maintains existing components.
- Trains end users in the use of equipment and software
- Performs general maintenance tasks, troubleshoots, and resolves issues with user devices.
Customer Service Representative
CourierPlus Services Nigeria
Lagos
09.2010 - 12.2012
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Business Development Intern
CourierPlus Services Nigeria
Lagos
02.2009 - 05.2009
- Fulfilling tasks set out by supervisors from several departments.
- Attending meetings and taking minutes.
- Performing research at a supervisor's request.
- Updating social media platforms and writing copy for posts.
- Creating images for social media posts.
Education
Bachelor of Science - Information Systems
Middlesex University
London, UKAptech Certified Network Specialist - Network Specialist
Aptech Computer Institute
Lagos, NigeriaHigher National Diploma - Civil Engineering
The Polytechnic Ibadan
Oyo State, NigeriaNational Diploma - Civil Engineering
The Polytechnic Ibadan
Oyo State, NigeriaNo Degree - Web Development
HIIT Computer Institute
NigeriaSkills
Service Installed, configured, and supported CCTV, access control, and fire alarm systems
Administered Microsoft Active Directory, user credentials, and system access controls
Managed wireless networks, operating systems, and Microsoft Windows/Office environments
Delivered Tier 1–2 technical support via ticketing systems, remote support, and desk-side assistance
Diagnosed and resolved hardware, software, and application issues, including repairs and replacements
Provided system administration, documentation, staff training, and customer‑focused IT support while contributing to operational improvements and business development Support
Timeline
IT Support Specialist
Elcrest Exploration and Production Nigeria Limited
11.2018 - Current
Technical Support Specialist
Telsec Technologies Limited
11.2016 - 04.2021
Technician
Maplesoft Engineering Limited
01.2014 - 12.2016
Customer Service Representative
CourierPlus Services Nigeria
09.2010 - 12.2012
Business Development Intern
CourierPlus Services Nigeria
02.2009 - 05.2009
Aptech Certified Network Specialist - Network Specialist
Aptech Computer Institute
Higher National Diploma - Civil Engineering
The Polytechnic Ibadan
National Diploma - Civil Engineering
The Polytechnic Ibadan
No Degree - Web Development
HIIT Computer Institute
Bachelor of Science - Information Systems
Middlesex University