Oluwatomisin Kassim
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Care Assistant position. Ready to help team achieve company goals. Offering excellent communication and good judgment. I am eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in The Health Industry.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Dental Receptionist, Customer Care Response
Choice Dental LTD
Ikeja, GRA
01.2022 - Current
- DENTAL RECEPTIONIST, CUSTOMER CARE RESPONSE;
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Scheduled appointments for new and existing customers and managed treatment details using MS Excel and industry-standard registered software.
- Prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Helped patients complete necessary medical forms and documentation.
- Used Dentrix to document patient dental health information, medical history and vital signs for future reference.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Used Dentrix to schedule appointments.
- Explained plans for treatment and payment options.
- Trained new personnel regarding company operations, policies and services.
- Handled over 60 calls per day scheduling new customers, retrieving customer data, presenting relevant company information and cancelling services.
- Promptly responded to inquiries and requests from prospective customers.
- Follow-up on Existing Patients Via Post Operative Calls and Messages
- Confirming, Reminding and rescheduling Patients appointments
- Checking Important Mails for Doctor and Consultants.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- BACK-OFFICE DENTAL ASSISTANT;
- Cleaned and sanitized trays, dental tools and equipment straightened treatment rooms and restocked supplies to prep for the next patient, set up X-ray Machines and maintain health and safety practices.
- Arrange instruments, medications and required materials for dental procedures.
- Prepared and positioned patients for procedures, clipped dental napkins and placed patient safety devices.
- Assisted dentists, hygienists and other personnel by handling appropriate tools and supplies needed for procedures, suctioning intraoral fluids, adding water and educating patients on dental hygiene, pre and post-operative care and best practices for protecting dental work and boosting the healing process.
- Verify proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Helped patients complete necessary medical forms and documentation.
- Understood dental terminology and insurance breakdowns to communicate with Patients and External potential clients.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Sales Representative /Customer Service Representative
Jumia Nig. (Yellow Logistics Hub)
Ikeja
07.2020 - 10.2021
- Greeted guests at the front desk and engaged in pleasant conversations while managing package pick-up.
- Communicated professionally with colleagues, freelancers and clients.
- Answered customer calls promptly to avoid on-hold wait times and handled customers' inquiries, order issues, package pick-ups and deliveries complaints.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Executed direct delivery of packages from manufacturers to customers to improve profitability within a retail environment.
- Handled day-to-day receiving of packages and oversaw more than 100 packages per day.
- Sent Mails to address shipping errors and packaging mistakes and customers' returns.
- Processed payments and returns with accuracy and efficiency.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- I used internal software to process Warehouse receivables, deliver packages to Customers and return packages back to the Warehouses.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist, Customer Service Response
Bethel Accomodations
RCCG Camp, Ogun State
09.2016 - 09.2018
- Greeted guests entering the facility and engaged in pleasant conversations while managing the check-in process.
- Confirmed appointments, communicated with clients and update client bookings.
- I used internal software to enter, process reservations and update sensitive customer information during check-ins, check-outs and room changes.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Collected room deposits and payments while confirming important personal information for compliance with security standards.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Retrieved mail, packages and documents on behalf of guests and the manager, promptly verifying receipt and arrange for pickup or transmittal.
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
- Provided callers with address, directions, company website and bookings information.
- Provided friendly service and assistance to clients to promote customer loyalty, satisfaction and sales.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Ikosi High School
Ikosi Ketu 03.2008 - 09.2013
Bachelor of Science - Biochemistry And Molecular Biology
Federal University Dutsin-Ma
Katsina State 09.2019 - 05.2020
Bachelor of Science - Health Sciences
University Of The People
Pasadena, California USA 05.2021 - Current
Skills
Excellent multitasking capability
Timeline
Dental Receptionist, Customer Care Response
Choice Dental LTD
01.2022 - Current
Bachelor of Science - Health Sciences
University Of The People
05.2021 - Current
Sales Representative /Customer Service Representative
Jumia Nig. (Yellow Logistics Hub)
07.2020 - 10.2021
Bachelor of Science - Biochemistry And Molecular Biology
Federal University Dutsin-Ma
09.2019 - 05.2020
Receptionist, Customer Service Response
Bethel Accomodations
09.2016 - 09.2018
High School Diploma -
Ikosi High School
03.2008 - 09.2013
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