Oluwatobi Samuel ADEGOKE

• Carry out SharePoint Administration which involves setting up of team sites and configuring security and permission.
• Maintaining backups for data captured by the digitization team.
• Provides IT support to users in software and hardware issues such as emails, Microsoft Teams, Calendars, PC and Mac troubleshooting.
• Provides Microsoft365 Administration, creating new users accounts and disabling leavers. Also manage the security policies.
• Setup and monitors the office LAN and ensure availability of internet service for users in the office.
• Escalates fault to service providers to ensure quick resolution of issues.
• Make IT recommendations during purchase of services, hardware, and software, also provide qualified vendors that supply the needed services/products.
• Work closely with the digitization team in building a digital archive for the collections and archaeological discoveries.
• Directs budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements, and minimizing wasteful spending.
• Playing key role in on-going network design, reevaluation, and optimization to keep pace with company growth.
• Reviews and assesses architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
• Working closely with management teams to plan, develop and execute technical strategies aligned to organization's vision.

• I was responsible for ensuring the set-up of IT systems and ensuring IT needs for the USAID sponsored project's two offices were established: this includes system installations, maintenance, support, and technical advice.
• Established and maintained LANs (Local Area Networks) in the program’s offices in Lagos and Kano.
• I ensured that proper backup and restore procedures were followed, maintained network security (antivirus and communication devices), and that end users had remote and online access.
• Provided remote support to team members using support tools/telephone in a patient and courteous manner.
• I carried out client computer hardware and application installation, configuration, and maintenance (Laptops, Desktops, MS Windows 10 Pro, MS Office Suite, IBM Notes, O365 general use and troubleshooting, antivirus installation and troubleshooting)
• I was responsible for the management and supervision of support provided by local companies (ISP or other provides or IT services)
• I regularly communicated with the Home Office OIMT IT Operations team at the Head office regarding network, system hardware and software changes/issues/updates and user registration, updates, and termination.
• Proven ability to develop and implement creative solutions to complex problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Worked flexible hours across night, weekend, and holiday shifts.

• Acted as the 1st and 2nd Level Support for all IT related user and infrastructure support requests from team members in both the support office and seven regional offices.
• Provided appropriate guidance, resolution, and knowledge transfer where required for team members and ensured smooth running of the IT infrastructure including Servers, Network, Virtualization, Storage, Cloud and Desktop environments.
• Supported the IT & BS Manager on technical improvements that may be required for an efficient infrastructure.
• Assisted in the provision of application, network, and end-user support for Marie Stopes team members and country program.
• Provided remote support to team members using support tools/telephone in a patient and courteous manner.
• Ensured enforcement & compliance of security policies and operational procedures for the protection of organization data including anti-virus, encryption, mobile device management, effective back up (and restore) and disaster recovery.
• Provided users and internal database application support in Outreach Channels.
• Acted in a supportive role in the development and justification of IT planning which was aligned to organization business goals and priorities.
• Assisted with forecasting and budgetary activities.
• Supported the leadership of the organization IT team in the actualization of the unit’s goals and objectives.
• Enforced IT processes, best practices and procedures when required and provided advice and guidance to organization staff members.
• Provided weekly report of daily IT activities and maintained incident logs.
• Escalated unresolved incidents promptly to the IT Manager.

I oversaw all IT infrastructure, support and management for the organization humanitarian arm which include Borno, Adamawa and Yobe states.

Network Administration/Management

• Configured and managed network routers and switches for proper routing, switching and policies.
• Setup, monitored, and administered the organization LAN such as Access point configuration, LAN segmentation, and bandwidth management.
• Identified and resolved problems with network and systems
• Monitored the network to make recommendations for improvement
• Conducted needs analysis for network/bandwidth requirements for improvement and recommendation.
• Followed-up with ISPs to resolve faults and outages within SLA time frame.

Security and Defense Operation

• Reviewed and analyzed output from network security devices and took appropriate actions for each analysis.
• Provided timely detection, identification, and alerting of possible attacks/intrusion, anomalous activities, and misuse.
• Analyzed, identified malicious activities to determine weakness exploited, exploitation methods, effect on system and information.
• Trained staff on cyber threats and advised on how to identify phishing emails.

End users technical support

• Supported and trained end-users on IT systems, tools & apps.
• Installed and configured computer hardware, operating systems, and applications for users.
• Resolved staff issues either face-to-face or remotely using Teamviewer or by talking them through the steps to carry out.
• Supported staff on the use of Email, Office 365, Microsoft Teams, and MS office tools

ADManager and Active Directory Administration

• Provisioned users in AD, Exchange Server, Office 365, Microsoft Teams, and Skype for Business.
• Created and maintained Group policy and troubleshoot GPO-related issues.
• Performed backup and restoration of Active Directory Servers.
• Reset and unlocked users’ accounts when needed.

Assets Management

• Assisted in maintaining an up-to-date inventory of IT assets for Plan International Nigeria
• Tracked asset Mean Time to Repair to recommend when an asset is due for replacement.

Other Key responsibilities

• Maintained agreed levels of SLA (Service Level Agreement) and OLAs (Operational Level Agreement)
• Recommended and advised on the selection of IT service providers for supplies and maintenance of IT equipment for the Field Offices
• Supervised IT functions in the field offices to ensure that standards of quality are met
• Participated in system/project testing, rollout, and certification.

• Built the most cost-effective and efficient system to achieve a central information processing system to support efficient data management and communications.
• Responsible for implementing and maintaining the company's technology infrastructure.
• Investigated, diagnosed, and solved computer software and hardware faults.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Installed and configured computer hardware, software, systems, networks, printers, and scanners.
• Managed stocks of equipment, consumables, and other supplies
• Maintained records of software licenses.

Software implementation and Deployment

• Interfaced with clients (system users) to understand the scope of the project.
• Tested the application on both desktop and mobile environment
• Communicated with peers, engineers, Operations, and management to understand product specifications and root causes of issues.

Post Deployment technical Support

• Took ownership of technical issues and worked with the development team to form cohesive client solutions.
• Worked with clients to implement best practices and troubleshoot issues.
• Carried out bug detection and logging on Bugzilla (an enterprise application for resolution and record).
• Investigated and troubleshoot issues and developed solutions for our clients while understanding their business needs.

Users coaching and training.

• Facilitated training for sales personnel who are to use the BI solution.

• Installated radios, P2P, P2MP links, WLAN & LAN setups, and deployed Dragon wave radios, UBNT radios, Radwin, Unifi APs, Wireless/Mikrotik router boards, Cisco Linksys, etc.
• Evaluated network/systems, performance capacity, and compatibility with existing systems.
• Installed, configured, maintained, and supported network equipment and network operating systems (e.g., routers & switches with VLAN segmentation).
• Carried out Cyberoam configuration, deployment, and administration for QoS, VPN, controlled and managed LAN (Blocking torrent, YouTube, Facebook, etc. during work hours for productivity).
• Recommended and modifed network configuration to improve efficiency and cost-effectiveness.
• Monitored network traffic, usage, and performance.
• Performed analysis of network efficiency, traffic routing, and troubleshoot network/system failures.
• Deployed and centrally administered security and antivirus software (Sophos) for all devices in the organization.
• Performed third-level troubleshooting by visiting the customer's premises to investigate and resolve escalations accordingly if unresolved remotely within the SLA time frame.
• Carried out KA Band VSAT training, installation, and Support.

• Assembled, aligned, and installed equipment (solar, inverter, CCTV, and access control) as necessary.
• Inspected assembled equipment, to ensure proper installation.
• Performed routine maintenance on systems and assisted in establishing preventative maintenance schedules with the customer.
• Interacted with customers regarding the status of commissioning, on daily basis.
• Troubleshooting of CCTV and access control systems at various sites.

• Created comprehensive lesson plans incorporating various methods of teaching to ensure students are actively engaged and understand the materials.
• Volunteered to supervise after-school activities and offered after-school tutoring for struggling students in mathematics.
• Assessed tests and reported and analyzed students’ results.