OLUWATOBILOBA OGUNDIPE-THOMAS
Lagos,Nigeria
Summary
Results-driven Cloud & Infrastructure Support Engineer with 5+ years of experience across Microsoft cloud, on-premises, and hybrid environments. Expertise in Microsoft 365 administration, mail flow management, domain configuration, and email migrations from Google Workspace, GoDaddy, and other platforms. Skilled in Azure Active Directory, Local Active Directory, Windows Server, and identity access management (RBAC, MFA). Proven ability to deliver Tier 2/3 support, optimize systems, and manage enterprise environments. Experienced in global support across EMEA, NOAM, and APGC regions.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work history
Enterprise Application Support Engineer
FSDH Group
Lagos
2023.03 - 2026.04
- Administer and support Microsoft 365 environment including Exchange Online, Teams, SharePoint, and OneDrive
- Manage Azure AD and on-prem Active Directory, including identity synchronization and RBAC
- Oversee mail flow, email security, and threat protection using Microsoft Defender and Sophos
- Provide support and management for Microsoft Dynamics 365 CRM and Sales solutions, ensuring optimal performance and user adoption
- Manage Windows Server infrastructure upgrades (2008/2013 → 2019) including AD, Exchange, and file servers
- Configure secure email relay for applications and multifunction devices
- Deploy business solutions using Power Apps and Power Automate
- Implement governance and compliance solutions (ERAMBA on Linux)
- Collaborate with vendors and internal teams to ensure service continuity
Technical Lead – Microsoft 365
Tek Experts
Lagos
2022.12 - 2023.02
- Led enterprise Microsoft 365 and Azure AD implementations
- Designed and implemented hybrid Exchange environments
- Managed escalations across Exchange Online, Azure AD, Outlook, and Teams
- Conducted system performance analysis and optimization
- Delivered technical strategy aligned with business goals.
Technical Support Engineer – Microsoft 365
Tek Experts
2021.06 - 2022.11
- Delivered Tier 3 support for enterprise Microsoft 365 clients across EMEA & NOAM
- Managed large-scale Exchange environments (1000+ users)
- Optimized server performance, reducing resource usage from 98% to 15%
- Maintained high customer satisfaction (85% resolution rate)
- Managed Exchange databases, patching, and uptime
IT Branch Support Engineer
Sterling Bank
2019.11 - 2021.06
- Provided end-user, hardware, and network support across branches
- Maintained workstations, printers, and IT infrastructure
- Managed SCCM for patching and endpoint compliance
- Supported banking applications (MoneyGram, Western Union, etc.)
- Implemented MPLS connectivity across branches
- Contributed to disaster recovery and backup processes
Education
B.Sc. - Mass Communication
Olabisi Onabanjo University
Ago Iwoye, Ogun StateSkills
- Microsoft 365 administration and support
- Mail flow management and email security
- Domain and DNS management
- Email migration strategies
- Azure Active Directory management
- Local Active Directory and group policy
- Windows Server administration
- Exchange Online and hybrid solutions
- Identity and access management
- Cloud infrastructure management
- Hardware and network support
- Troubleshooting support (Tier 2 & Tier 3)
- Customer success strategies
- Communication skills
- Problem-solving techniques
- Collaboration skills
Certification
- ITIL Foundation – Service Management
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Azure AI Fundamentals
- Microsoft Certified: Azure Data Fundamentals
- Microsoft Certified: Security, Compliance & Identity Fundamentals
- Microsoft 365 Fundamentals
Accomplishments
Best Office 365 Engineer in 2022 by Tek Experts
Timeline
Enterprise Application Support Engineer
FSDH Group
2023.03 - 2026.04
Technical Lead – Microsoft 365
Tek Experts
2022.12 - 2023.02
Technical Support Engineer – Microsoft 365
Tek Experts
2021.06 - 2022.11
IT Branch Support Engineer
Sterling Bank
2019.11 - 2021.06
B.Sc. - Mass Communication
Olabisi Onabanjo University