OLUWATOBILOBA IFATUROTI
Customer Service Representative
Lagos,LA
Summary
Knowledgeable and dedicated customer service professional with over three years experience in the financial and media industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Familiar with the use of Customer relationship management applications, customer service and management. Specialize in quality, speed and process optimization.
Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
1
1
Certification
6
6
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Representative/Relationship Manager
LANDMARK AFRICA
ONIRU PRIVATE ESTATE, VICTORIA ISLAND ANNEX, LAGOS
11.2020 - Current
- Responded to customer requests for products, services and company information about Landmark Africa Ecosystem.
- Managed client’s complaints, enquiries and ensured they are resolved promptly.
- Respond to live chats and emails to ensure all complaints, inquiries and request are resolved.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
Customer Service Representative
ACCESS BANK PLC(U-CONNECT HUMAN RESOURCES)
ONIRU PRIVATE ESTATE, VICTORIA ISLAND, LAGOS
04.2019 - 11.2020
- Investigated and resolved customer inquiries and complaints quickly.
- Engaged customers on social media platforms (Twitter, Facebook, and Instagram) to ensure all inquiries, requests and complaints are resolved promptly to improve customer experience.(Social Media Team).
- Responded to emails to ensure all complaints, inquiries and request are resolved (Email Team).
- Answered customer telephone calls promptly to avoid on-hold wait times. (Inbound Team)
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.(Outbound Team)
- Engaged customers in survey calls to ensure that they are well treated.(Outbound Team)
- Escalated and logged complaints, requests on service desk to ensure prompt resolution.
- Recorded actions taken, issues resolved, enquiries and requests on Customer Relationship Management(CRM) to effectively manage customer accounts and ensure prompt resolution.
- Logged disputed transactions on Unified Payment Dispute Management (UPDM) and Extraswitch.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Customer Service Representative
DIAMOND BANK PLC(U-CONNECT HUMAN RESOURCES)
IKATE-ELEGUSHI, LAGOS
09.2018 - 03.2019
- Investigated and resolved customer inquiries and complaints quickly.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.(Outbound Team)
- Answered customer telephone calls promptly to avoid on-hold wait times. (Inbound Team)
- Recorded actions taken, issues resolved, enquiries and requests on Customer Relationship Management(CRM) to effectively manage customer accounts and ensure prompt resolution.
- Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Customer Service Representative
MULTICHOICE NIGERIA (OUTCESS SOLUTIONS LIMITED)
LEKKI PHASE 1, LAGOS
04.2018 - 09.2018
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Recorded actions taken, issues resolved on Customer Relationship Management(CRM) to effectively manage customer accounts and ensure prompt resolution.
- Provided primary customer support to internal and external customers.
Education
BACHELOR OF AGRICULTURAL TECHNOLOGY - Forestry and Wood Technology
Federal University of Technology
10.2010 - 07.2016
Skills
Customer service and support
Accomplishments
AWARD FOR EXCELLENCE
Access Bank Plc
2019
EXCELLENCE AND PRODUCTIVITY AWARD
Federal University of Technology, Akure, Ondo State
2014
Certification
DELIVERING EFFECTIVE CUSTOMER SERVICE TRAINING, ParkRoyal and Lagos Finishing School
Additional Information
MR RAPHAEL FOLORUNSHO OLOPE (Chartered Accountant MB033999)
Financial Controller
Landmark Africa
08066541710
raphaelolope@yahoo.co.uk
Water Corporation Road, Oniru Estate, Victoria Island Annex, Lagos State
Timeline
DELIVERING EFFECTIVE CUSTOMER SERVICE TRAINING, ParkRoyal and Lagos Finishing School
04-2021
Customer Service Representative/Relationship Manager
LANDMARK AFRICA
11.2020 - Current
Customer Service Representative
ACCESS BANK PLC(U-CONNECT HUMAN RESOURCES)
04.2019 - 11.2020
Customer Service Representative
DIAMOND BANK PLC(U-CONNECT HUMAN RESOURCES)
09.2018 - 03.2019
Customer Service Representative
MULTICHOICE NIGERIA (OUTCESS SOLUTIONS LIMITED)
04.2018 - 09.2018
BACHELOR OF AGRICULTURAL TECHNOLOGY - Forestry and Wood Technology
Federal University of Technology
10.2010 - 07.2016
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