Oluwatobi Joshua Bamikole
Information Technology Technician
FCT,Abuja
Summary
Highly skilled Information Technology Specialist with 10 years of comprehensive experience in computer hardware support. Demonstrated expertise in diagnosing and resolving hardware- related issues, ensuring optimal performance and uptime for diverse computing environments. Proven track record of delivering exceptional customer service and support to both technical and non-technical users. Proficient in troubleshooting a wide range of hardware components, including desktops, laptops, servers, and peripherals. Adept at collaborating with cross-functional teams and providing timely solutions to meet organizational goals. Strong communication and interpersonal skills, facilitating effective knowledge transfer and user training. Committed to staying abreast of emerging hardware technologies and trends to consistently deliver innovative solutions. A results-oriented professional with a passion for providing reliable and efficient technical support.
Overview
10
10
years of professional experience
5
5
Certificate
Work History
Senior IT Engineer
Sevenup Bottling Company
Idu yard, Abuja, Nigeria
03.2023 - Current
- Provided technical assistance to factory employees for hardware, software, and network-related issues
- Troubleshoot and resolve problems to minimize downtime and ensure smooth operations
- Design, implement, and maintain the factory's network infrastructure, including LAN, WAN, routers, switches, and wireless networks
- Ensure network availability, security, and performance
- Server Administration: Install, configure, and maintain servers that support various factory applications and services
- Monitor server performance, conduct regular backups, and ensure data integrity and security
- System Maintenance and Upgrades: Perform routine maintenance tasks, such as applying patches and updates to operating systems and software
- Monitor system performance, identify bottlenecks, and optimize resource allocation.
- Establish and maintain productive working relationships with stakeholders.
- Determined equipment failure root cause and implemented solutions.
- Delivered public presentations to provide plans and updates on projects.
- Trained and mentored junior engineers, providing guidance and direction.
- Identify needed parts to keep equipment in top operating condition.
- Determine equipment failure root cause and implemented solutions.
ICT Assistant
Norwegian Refugee Council
Jos, Plateau State, Nigeria.
01.2023 - 04.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Recovered critical information from data back ups to restore functionality.
- Set up and maintained user accounts and client access.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Implemented internal quality standards to secure electronic records integrity.
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Assisted customers with technical support inquiries.
- Restored data on computers and office machines.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Generated reports for customer service issues and repair records.
- Efficiently troubleshot and repaired Xerox, Sharp and HP equipment to cut company costs and maximize productivity.
Program Analyst 1
Raw Material Research and Development Council.
7, Aguiyi Ironsi Street, Maitama District, Abuja, Nigeria.
09.2016 - 01.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Led the Network and Multimedia team for 5 years to set up both New Local Area Networks (LAN) and Wireless LAN and maintain the existing.
- Led the team of instructors out capacity building on computer system usage for both senior and junior staff of the council.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Optimized and re-cut image and video files by identifying clips, editing and encoding videos and pulling screengrabs.
- Prepared and designed flyers, illustrations, brochures and photographic work using Adobe Fireworks, Adobe Photoshop, Microsoft Powerpoint etc.
- Assisted with post-production of video archives by scrubbing, cataloging and organizing clips.
- Managed digital archives to maintain organized file management system of images and video clips.
- Manipulated color, light, texture and shadows to make objects and characters appear lifelike.
- Setup Video conferencing equipment like Blackmagic Video Switcher, Vmix broadcasting software, Zoom, Shure Audio equipments, Bose PA systems etc, for conferences, meetings, seminars, symposiums etc.
- Introduced and implemented advanced media systems, collections and tools into traditional library system.
- Maintained equipment in good working order for council-wide use.
- Collaborated with team members to provide timely resolution of AV issues or obstacles and achieve smooth presentations.
- Maintained continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve AV offerings and strategies.
- Notified supervisors when major equipment repairs were needed.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Laptop, Desktop, Android Tabs, MacBook PCs respectively..
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
IT Officer
Centre for the prevention of Hunger and Infection
Ibadan, Oyo State.
06.2015 - 08.2016
- Customized and repaired technology based on staff requests.
- Coordinated technical training and personal development classes for staff members.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Created and terminated user's accounts from start to finish in business applications.
- Oversaw IT department operations and training.
- Guided organizational technology strategy and roadmaps.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Oversaw daily performance of computer systems and immediately responded to network issues to keep network up and running.
- Assisted in development of long-term strategies to grow department and resources.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Communicated with executive team and Country IT Director to maximize development efficiencies and resolve technology issues.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Updated customers and senior leaders on progress and roadblocks.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Microsoft Office suites (Word,excel, Powerpoint etc) and Microsoft Windows 7, 8, 8.1, 10, 11, MacOS etc.
- Facilitated best user experience through continuous support and communication of system changes.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Attended regular client meetings to report project progress and address questions.
- Assisted with updating technical support best practices for use by team.
- Drafted and distributed training manuals for devices used by various employees.
- Liaised effectively with others to promote ongoing network design, reevaluation and optimization, scaling with company growth.
- Supervised and monitored delivery of contractual services according to SLA agreements.
ICT Consultant
Royal Timfun Nig Ltd
Wuse Zone 6, Abuja, Nigeria.
03.2013 - 09.2015
- Provided Internet service, networking equipment supply, installation, configuration and maintenance to 150 staff.
- Supplied, the installation and maintenance of ICT equipment e.g., Desktop PCs, Laptop PCs, Printers, Scanners, Photocopying machines and other devices.
- Trained staff on Computer System use best practices.
- Supplied and installed security and data processing software's e.g., Anti-virus, Microsoft Office
Suite. - Supplied Fibre Optics Internet Facilities and configured the router and switches to best suite the business needs.
- Installed CCTV Security systems in strategic locations in the organization.
- Advised the MD, CEO on new technologies to enhance and easy daily business flow.
- Carried out periodic Cybersecurity tips to keep the staff abrest of latest threats and avoid being victims of cyber thieves.
Chief IT Technician
Safe Parking LTD
1, Bola Ige Close, Asokoro District, Abuja, Nigeria.
07.2013 - 07.2014
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Assisted in development of system security protocols.
Education
Postgraduate Diploma in Computer Science. - Computer Science
Federal University of Technology, FUTA
Akure, Ondo State.11.2015
Bachelor of Science - Computer Science And Information Technology
Bowen University.
Iwo, Osun State, Nigeria.01.2012
Skills
Strong Analytical Mind
- Emergency Service Coordination
- Low-Voltage Cabling
- Audiovisual equipment Installation and management
- User Training
- Training Material Development
- Computer Configurations
- Troubleshooting Network Issues
- Software Release and Rollout
- Wireless Networking
- New Employee Training
- Computer System Maintenance
- Employee Computer Support
- Issue and Resolution Tracking
- Maintenance Support Systems
- Component Replacements
- Corrective Actions
- License Administration
- Video Surveillance Systems
- Software Deployment Management
- Computer System Diagnostics Software
- Data Connectivity
- Desktop Partitioning Software
- Peripheral Repair
- Collaborative Team Player
- Resolve Technical Problems
- Technical Support
- Operation System Software
- Hardware and Software Configuration
- LAN and WAN Assessment
- Network Maintenance
- Updating Software
- Mainframe Systems
- Support End-Users
- Peripherals Maintenance
- Organizational Skills
- Hardware Evaluation
- Technical Presentations
- Root Cause Support
- Helpdesk Services
- Service Desk Team Management
- Technical Support and Assistance
- Fixing Malfunctions
- Access Management Software
- Connected Installations
- User Experience
- Microsoft Windows and Office
- Adobe Suite
- Black Magic Equipments
- Audiovisual systems
- Video Conferencing
- CCTV Installation
- Smart Home Automation
- Computer Assembly
- Allen and Heath Equipment management
- Shure Systems Configuration
Certification
- Advanced Computer Networking Design, Maintenance, Troubleshooting and Administration Training.
- Certified Secure Computer User (CSCU)
- ComptiaA+ Training
- Computer Engineering and Networking Training.
- Sound and Video reinforcement training.
Languages
English
Native language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Timeline
Senior IT Engineer
Sevenup Bottling Company
03.2023 - Current
ICT Assistant
Norwegian Refugee Council
01.2023 - 04.2023
Program Analyst 1
Raw Material Research and Development Council.
09.2016 - 01.2023
IT Officer
Centre for the prevention of Hunger and Infection
06.2015 - 08.2016
Chief IT Technician
Safe Parking LTD
07.2013 - 07.2014
ICT Consultant
Royal Timfun Nig Ltd
03.2013 - 09.2015
Postgraduate Diploma in Computer Science. - Computer Science
Federal University of Technology, FUTA
Bachelor of Science - Computer Science And Information Technology
Bowen University.
Volleyball, Tech gadgets, Cite Seeing
- Volleyball
- Tech gadgets (DIY).
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Hobbies
- Volleyball
- Tech gadgets (DIY).
- Cite Seeing