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Oluwatobi Oladeru
Business Manager
Ibadan,Oyo
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
12
12
years of post-secondary education
6
6
Certificates
Work History
Business Manager
Never Alone Transports And Motors
Ibadan, Oyo
2022.07 - Current
- Created, manage and execute business plan and communicate company vision and objectives to motivate teams.
- Provide feedback on effectiveness of strategies, selling packages and initiatives and identified areas requiring improvement.
- Bring in new business connections, improve networking strategies and revenue generation opportunities. .
- Process vital documentations, complete forms and obtain appropriate insurance verification and authorization for services.
- Spearhead recruitment and hiring process and compile training materials for new and existing team members.
- Draft reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Enhance and redefine organizational structure to maintain competitive edge across territories.
- Research industry and marketplace trends to enhance sales techniques and meet customer needs.
- Schedule meetings with supervisors to identify business obstacles, establish financial goals and tailor services to individual markets.
Business Development Manager
Mabo Brands Concept Nigeria Limited
Lagos, Lagos
2021.05 - 2022.07
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Collaborated with sales and marketing departments to support project rollout.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Collected data and performed customer needs analysis.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
Technical Manager
SM DYNAMICS Nigeria Limited
Enugu, Enugu
2020.08 - 2021.03
- Liaised between business and technology units to manage delivery schedules for applications.
- Recruited and trained IT team members.
- Increased employee's productivity by 20% through training and mentorship.
- Prepared status charts for daily management meetings in Excel and PowerPoint.
- Brought down the cost of production by 30% through thorough negotiation with Vendors and Delivery agents
- Gathered requirements and maintained communication between the team and Clients
Sales Representative
JỌBA Pharmacy And Stores
Oyo, Oyo State
2015.12 - 2017.05
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to the firm.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Completely eradicated losses through goods expiration by ensuring proper verification, documentation and sales follow-up
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Raised Frequency of Purchase orders by 32% through effective customer relationship.
Customer Relation Officer
EXCEL Laundromart
Oyo, Oyo
2011.11 - 2012.09
- Worked as the intermediary between the customers and customer
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Answered an average of 25 calls per day, addressing customer inquiries, solving problems and providing necessary information.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Communicated with customers to assess and address individual needs, providing timely and quality support
- Built long-term, loyal customer relations by providing top-notch service and detailed order on account of the customers' feedbacks
Education
Bachelor Of Science And Technology Education Degree - Science And Technology Education (Biology)
Obafemi Awolowo University
Ile-Ife 2016.09 - 2019.12
National Certificate In Education (NCE) - Biology
Federal College of Education (Special)
Oyo 2012.09 - 2015.12
West African Senior School Certificate - Sciences
Olivet Baptist High School (OBHS)
Oyo 2006.08 - 2012.06
Skills
Business planning
Contract Management
Business Development
Staff training and development
Business administration
Project Management
Strategic planning
Customer Relations
Operational leadership
Consulting
Cross-functional communication
Staff Management
Retail Operations Management
Financial administration
Customer Relationship Management
Operations management
Software
Microsoft excel
PowerPoint
Corel Draw
Canva
Photoshop
Microsoft Outlook
Google spreadsheet
Zoom
Google meet
Adobe XD
Certification
Diploma in Business Management and Entrepreneurship
Interests
Music
Research
Competitions
Nature
Affiliations
- SM DYNAMICS Nigeria Limited
Timeline
Diploma in My SQL and Statistics for Data Analysis
2023-11
Diploma in Project Management
2023-01
UI/UX Design using Adobe XD
2022-10
Human Resource Management
2022-08
Business Manager
Never Alone Transports And Motors
2022.07 - Current
Diploma in Business Management and Entrepreneurship
2022-03
Business Development Manager
Mabo Brands Concept Nigeria Limited
2021.05 - 2022.07
Technical Manager
SM DYNAMICS Nigeria Limited
2020.08 - 2021.03
Maintenance and Troubleshooting for Electronic and Electrical Devices
2020-01
Bachelor Of Science And Technology Education Degree - Science And Technology Education (Biology)
Obafemi Awolowo University
2016.09 - 2019.12
Sales Representative
JỌBA Pharmacy And Stores
2015.12 - 2017.05
National Certificate In Education (NCE) - Biology
Federal College of Education (Special)
2012.09 - 2015.12
Customer Relation Officer
EXCEL Laundromart
2011.11 - 2012.09
West African Senior School Certificate - Sciences
Olivet Baptist High School (OBHS)
2006.08 - 2012.06