Formula 1, Movies, Art, Music
Oluwatobi Anjorin
Summary
Personable and determined professional with valuable problem-solving and communication skills, coupled with talent for building strong client relationships. Background in customer service and project management with the ability to understand client needs and deliver tailored solutions. Poised to drive customer satisfaction and retention through proactive support and strategic initiatives.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
The Dye Lab Company
Lagos
01.2023 - 12.2024
- Managed a portfolio of 250 customers, resulting in a 25% increase in customer satisfaction and 50% increase in revenue growth
- Developed and executed customer success plans to ensure customer retention and upselling /cross-selling opportunities
- Collaborated with cross functional teams to resolve customer issues and improve overall customer experience
- Conducted regular customer health checks and provided data-driven insights to customers to drive value realization
- Experienced running daily and weekly sales reports, to give an insight on revenue growth
- Cultivated strong relationships with key clients to drive customer satisfaction and retention
- Developed and implemented customer success strategies to improve overall customer experience and reduce churn
- Collaborated cross-functionally with sales, marketing and product teams to ensure a cohesive customer experience
- Tracked and analyzed customer data to identify, and proactively address any issues or opportunities for improvement
- Conducted monthly check-ins with clients to understand their needs and provide solutions and support as needed
Operations Manager
Guaranty Trust Holding Company PLC
07.2021 - 01.2023
- Managed day-to-day operations, supervising a team of 10 staff members
- Handling loan enquiries, interacting with clients about the requirements for loan application procedures and offering exceptional services
- Developed and implemented process improvements, resulting in 15% increase in productivity and 25% reduction in costs
- Analyze data to identify trends and areas for improvement, present findings and recommendations to senior management
- Conduct credit investigations on new loans and associated paperwork, verifying and confirming adherence to all corporate rules and regulations
- Conducted regular performance reviews and provided feedback to team members to support their professional growth
Executive Assistant
Mactay Consulting
Lagos
12.2018 - 11.2022
- Provided administrative support to 3 executives, managers, and teams
- Managed calendars coordinated travel arrangements, and prepared expense daily, weekly and monthly reports
- Prepared, edited confidential documents, presentations and reports
- Developed and implemented administrative processes to increase productivity and efficiency
- Built and maintained strong relationships with stakeholders, clients and colleagues
Education
Bachelor's - education
University of Ibadan
01.2013 - 1 2017
Skills
Social Media ManagementCRM toolsCustomer Relationship ManagementCollaboration and TeamworkTime management and prioritizationMicrosoft Office SuiteDigital collaboration tools
Exceptional communication
Client Relationship Management
Microsoft office suite mastery
Excel proficiency
Empathy and understanding
CRM Software proficiency
Area Of Expertise
- Social Media Management
- CRM tools ( Zen desk, Melt water, Fresh works, Zoho, Hubspot, Salesforce, Mailchimp)
- Develops positive workplace relationships
- Operations Management
- Customer Relationship Management
- Collaboration and Teamwork
- Budgeting and cost control
- Time management and prioritization
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Digital collaboration tools (Slack, Zoom, Google calendar, Microsoft Teams)
Accomplishments
- Implemented a daily and weekly sales report process, streamlining work and increasing efficiency by 20%.
- Supervised team responsible for executing well on projects, leading to 60 % increased revenue.
Interests
Timeline
Customer Success Manager
The Dye Lab Company
01.2023 - 12.2024
Operations Manager
Guaranty Trust Holding Company PLC
07.2021 - 01.2023
Executive Assistant
Mactay Consulting
12.2018 - 11.2022
Bachelor's - education
University of Ibadan
01.2013 - 1 2017