Oluwatade Ajetomobi Michael

Results-driven key account and project manager with over 8 years of experience in Tier-1 portfolios. Achieved a 17% increase in strategic sales, recovered $1 million in revenue, and expanded overall revenue by 25% through effective pricing strategies and cross-selling initiatives. Maintained a 91% customer satisfaction rate through proactive quarterly business reviews and support. Aiming to drive enterprise revenue growth and enhance executive alignment in a fast-paced technology environment.

Business Process Management, IHS TOWERS, 01/01/21, 12/31/21, One key improvement aimed at reducing cycle time, eliminating non-value-adding activities, or adopting a digital solution., Analyzing how the company creates, edits, and executes the predictable processes that build up the core of its business, which entails major apps, restructuring, and eliminating data loopholes., Assisting the company to gain control of chaotic and unwieldy processes., Assisting the company in moving toward digital transformation.

Commercial Case Management Tool - A centralized case management platform owned by the Commercial department to capture, triage, track, and resolve customer complaints end‑to‑end. It standardizes intake, automates workflows, enforces SLAs, and provides live visibility to stakeholders across Key Accounts, Finance, Operations/NOC, Legal, and Customer Support. Outcomes include faster resolution, improved customer satisfaction, and stronger revenue protection (e.g., better handling of billing disputes and service issues).

 Time and Attendance Management Solution (TAMS), IHS TOWERS, 08/01/20, 12/31/20, To eliminate all means of employee body contact thereby reducing the risk at which viruses & communicable diseases can be spread during the clock-in clock-out process., To create a healthy and safe work environment for all employees at IHS Towers., Implementing the use of facial recognition for contactless digital identity verification and a time attendance management system. 

VTM (Virtual Teller Machine), NAJCOM Technologies, 02/01/19, 12/31/19, Building a project scope, structure, and budget., Managed a team of 4 software programmers., Testing of the VTM to ensure the right project specifications remained adhered to. Tower Mast Build Project, JARUS Imperial Limited, 05/01/17, 12/31/17, Initiated a meeting with community leaders to ensure all guidelines and environmental safety remain in order., Conducted inspection of the site and ensured soil remained fit to uphold communication mast even in events of climate change., Ensuring adequate soil foundation.

• PowerBi, KPMG Nigeria, 05/01/23, Task Execution
• Sales Management, IHS ACADEMY, 05/01/22, Teamwork
• Business Analytics, IHS ACADEMY, 05/01/22, Teamwork
• PMI: Organizational Change Management, IHS ACADEMY, 05/01/22, Organizational Skill
• Agile/Scrum Essentials for Practitioners, IHS ACADEMY, 05/01/22, Teamwork
• Leadership and Management, IHS Academy, 05/01/20, Teamwork