Oluwaseyi Theophilus Joseph
Assistant Front Office Night Manager
Agege,Lagos
Summary
Dynamic Front Office Officer with over 7 years of experience in the hospitality industry, specialising in guest services and operational management. Proven track record of enhancing guest satisfaction through effective complaint resolution and seamless check-in / check-out processes. Successfully supervised and supported front desk operations at Four Points by Sheraton Hotel, ensuring excellent in service delivery. Passionate about creating memorable experiences. Ready to leverage expertise to contribute to the success and reputation of the prospective employer.
Work History
Front Desk Assistant Night Manager
Four Points By Sheraton Hotel-Lagos
10.2024 - Current
- Supervised front desk operations, ensuring seamless guest check-in and check out experiences.
- Conducting training programs for new hires and existing staff to enhance operational efficiency.
- Resolving guest complaints effectively and professionally, significantly improving guest satisfaction.
- Maintain accurate record of reservations and billing information.
- Assist with the check in /check-out procedures to facilitate efficiency.
- Execute the night audit process.
Guest Experience Experts
Sheraton Lagos Hotel-Ikeja
10.2019 - 09.2024
- Greeted and checked-in guests promptly and professionally.
- Applied local area knowledge to provide guests with information about dining options, sports events and live entertainment.
- Maintained excellent product and service knowledge to offer helpful customer guidance.
- Registered guest information on database to maintain accuracy.
- Preparing guests bills and processed payment upon check out.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
Concierge
Sheraton Lagos Hotel-Ikeja
01.2018 - 12.2019
- Providing guest with the property information and its environment.
- Assisting guest with luggage at check-in ,check-out and during operations.
- Offer other personalized services to guest in creating a memorable experience to guests
Waiter/ Bartender
Sheraton Lagos Hotel-Ikeja
01.2017 - 12.2018
- Maintaining excellent guest satisfaction by providing attentive, proactive and helpful service.
- Take accurate guest orders and relayed information to kitchen about preferences, requests or allergens.
- Maintaining bar stocks, replenishing daily as necessary.
- Applied expertise to pour, mix and serve wide variety of drinks in line with guest’s expectations.
- Offered friendly, efficient customer service and handled challenging situations with ease and professionally
Marketer
BC Kash Cooperative Finance and Investment Society Limited-Lagos
01.2016 - 12.2017
- Executed marketing campaigns to promote brand visibility and drive engagement.
- Disbursement of loan and check-mating collaterals vis-a-vis loan offered.
- Implemented strategies to engage and attract customers, increasing brand engagement and sales
- Supported team members with content and campaign planning and boosting marketing coverage.
Education
Bachelor's degree - Economics
09.2014
Skills
Proficient in the use of Opera Oracle PMS
Ability to work with little or no supervision
Problem solving & Accounting skill
Time management
Excellent communication
Multitasking and organization
Section name
- In the hospitality industry providing exceptional services in busy hotels and finance settings
- A prolific team player with an excellent punctuality and track record
- My objective is to work with dedicated professionals and seeking a challenging position in a viable and motivating organization where opportunities for advancement are provided with proven
Timeline
Front Desk Assistant Night Manager - Four Points By Sheraton Hotel-Lagos
10.2024 - Current
Guest Experience Experts - Sheraton Lagos Hotel-Ikeja
10.2019 - 09.2024
Concierge - Sheraton Lagos Hotel-Ikeja
01.2018 - 12.2019
Waiter/ Bartender - Sheraton Lagos Hotel-Ikeja
01.2017 - 12.2018
Marketer - BC Kash Cooperative Finance and Investment Society Limited-Lagos
01.2016 - 12.2017
Kogi State University - Bachelor's degree, Economics