Open To Work
OLUWASEYI FOLARANMI
Lagos
Work Preference
Summary
Results-driven Sales and Customer Support Specialist with over 7 years of experience in lead generation and customer retention. Demonstrated success in converting prospects through effective communication and tailored solutions, managing high volumes of interactions across various channels. Committed to enhancing customer satisfaction and driving revenue growth in remote environments.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Customer Support / Sales
Affordable Group (Consumer Opportunity)
Boca Raton, Florida
01.2026 - Current
- Managed sales and customer support for US-based remote consumer opportunity
- Drive up-sells to increase revenue per customer interaction
- Manage approximately 80 calls and 15 support tickets daily
- Collaborated with team members and customers on Discord to enhance communication efficiency
Virtual Assistant (Administrative Support)
NJ Closet
01.2025 - 01.2026
- Manage email, scheduling, and administrative workflows for clients
- Improved workflow efficiency through structured documentation
- Monitored task progress to ensure timely completion of projects.
- Maintained and updated spreadsheets and reports in Microsoft Excel to ensure data accuracy.
- Organized digital files to enhance accessibility and streamline retrieval processes.
Sales & Customer Support Specialist
Tizeti Network Limited
Lagos
01.2018 - 01.2026
- Consistently meet and exceed monthly sales targets
- Generated and converted 50+ leads weekly through targeted outbound calls and consistent follow-ups
- Handle 50+ customer inquiries daily via phone, chat, and email
- Enhanced customer retention by resolving issues swiftly and building strong relationships
- Delivered tailored product recommendations that increased conversion rates
- Collaborate with technical teams to resolve service issues quickly
- Maintain accurate records of customer interactions using CRM systems
- Contributed to 20% market share growth during the Eutelsat product launch
Online Sales Representative / Store Associate
Mr Price Group
Lagos
01.2012 - 01.2015
- Consistently exceeded sales targets through upselling and engagement
- Managed customer inquiries, achieving high satisfaction through effective problem resolution
- Supported promotional campaigns and coordinated inventory to optimize sales opportunities
- Processed online orders and delivered timely customer support to enhance shopping experience
Front Desk Manager
Josh Bryan Boutique Accommodation
Lagos
01.2010 - 01.2011
- Resolved guest complaints to elevate overall satisfaction
- Managed reservations and addressed customer inquiries to enhance service delivery
- Coordinated with internal teams to streamline operations
Corporate Merchandiser Supervisor
Reckitt Benckiser Nigeria Ltd.
Lagos
01.2009 - 01.2010
- Managed product promotions and coordinated retail distribution to enhance market presence
- Gathered customer insights to refine sales strategies and drive engagement
- Maintained product visibility and ensured availability across outlets to support sales objectives
Education
Bachelor of Business Administration (BBA) - Management Science
Lagos State University
Lagos, Nigeria01-2010
Diploma in Social Work & Administration - Socialogy
Lagos State University
Lagos , Nigeria01-2005
Skills
- Customer support
- Cold calling
- Lead conversion
- Lead generation
- Negotiation
- Upselling
- Customer retention
- Sales support
- Sales reporting
- Salesforce CRM
- Time Management & Target Achievement
Certification
- Virtual Assistant Certificate, 01/01/26
- Care Certificate (UK Accredited), 01/01/22
- Diploma in Healthcare, 01/01/22
- CPR & First Aid Certification, 01/01/22
Additional Information
Strong communication and persuasion skills, Able to work independently and manage time effectively in remote environments, Fast learner with high adaptability, Available to start immediately
Personal Information
Title: Sales & Customer Support Specialist
Remote Work
True
Timeline
Customer Support / Sales
Affordable Group (Consumer Opportunity)
01.2026 - Current
Virtual Assistant (Administrative Support)
NJ Closet
01.2025 - 01.2026
Sales & Customer Support Specialist
Tizeti Network Limited
01.2018 - 01.2026
Online Sales Representative / Store Associate
Mr Price Group
01.2012 - 01.2015
Front Desk Manager
Josh Bryan Boutique Accommodation
01.2010 - 01.2011
Corporate Merchandiser Supervisor
Reckitt Benckiser Nigeria Ltd.
01.2009 - 01.2010
Bachelor of Business Administration (BBA) - Management Science
Lagos State University
Diploma in Social Work & Administration - Socialogy
Lagos State University