Oluwaseyi Ademola
IT Technician/Consultant
Maiduguri
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
15
15
years of post-secondary education
Work History
IT Consultant
Royal Heritage Health Foundation
Miduguri
05.2021 - 12.2022
- Support in the installation and setup of Interactive Voice Responses system (IVR).
- Help to monitor and review the hotline/helpline system for functionality and to ensure quality standards are being met for service provision.
- Develop Standard Operating Procedures (SOP) for the GBV call centre.
- Train call centre staff on the new system or approaches to support with remote case management.
- Develop Terms of Reference (ToR) for the case workers at the call centre.
- Offer hands-on support to case workers on how to accurately obtain and record survivor information received through the hotline for timely service provision while ensuring data security and confidentiality.
- Created service level agreement for IT operational functions and help desk operations.
- Support to ensure an up-to-date Caller log and GBV Services Registry with appropriate numbers and contact persons is maintained.
- Provide RHHF with a concise monthly progress on number of calls received, appropriately disaggregated specifying types of GBV experienced, services provided, referrals given (ensuring confidentiality of the survivors and their safety is paramount).
Managing Director
Sheyi Global Technology
Maiduguri
06.2008 - Current
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Directed work of lighting and sound crews to coordinate efficient production operations.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Prepared annual budgets with controls to prevent overages.
- Monitored and coordinated workflows to optimize resources.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established personnel performance metrics to encourage efforts toward common goals.
- Leveraged marketplace trends to create solutions and refine business strategies.
IT Technician
Nigeria Army(Damboa LG Camp).
Damboa
03.2017 - 12.2017
- Maintained office PCs, networks and mobile devices.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
IT Support Specialist
Nigerian Army Biu LG
Borno State
06.2017 - 12.2017
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Updated software to safeguard against security flaws.
- Installation of CCTV cameras.
- Installations of thin client computers.
- Configuration of walkie talkie.
- Managed backup and recovery of data assets to safeguard system availability.
Education
Bachelor of Science - Management Science
University of Maiduguri
Maiduguri, Borno State 08.2007 - 08.2014
Diploma in Computer Engineering - Computer Engineering Technology
Emiola Computer Training Institute
Maiduguri,Borno State 01.2005 - 12.2007
High School Diploma -
Savior Model College
Maiduguri, Borno State 01.2001 - 10.2005
Skills
Mentoring and training
Staff Management
Problem solving skills
Deliverables oversight
Project Management
Business administration
Financial Management
Operations management
Rules and regulations
Staff Development
Verbal and written communication
Timeline
IT Consultant
Royal Heritage Health Foundation
05.2021 - 12.2022
IT Support Specialist
Nigerian Army Biu LG
06.2017 - 12.2017
IT Technician
Nigeria Army(Damboa LG Camp).
03.2017 - 12.2017
Managing Director
Sheyi Global Technology
06.2008 - Current
Bachelor of Science - Management Science
University of Maiduguri
08.2007 - 08.2014
Diploma in Computer Engineering - Computer Engineering Technology
Emiola Computer Training Institute
01.2005 - 12.2007
High School Diploma -
Savior Model College
01.2001 - 10.2005