OLUWASEYI ADEBOYEJO

• Oversee entire Education technology IT Operations (hardware and software, operational processes and devices) across 1302 public primary schools
• IT Quality Compliance: Ensure all development standards, policies and procedures are adhered to by developers and team members
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Prepared annual budgets with controls to prevent overages.
• Spearheaded department training to enhance employee performance and boost employee productivity.
• Introduced new methods, practices and systems to reduce turnaround time.
• Built and reviewed master service agreements to simplify and streamline contract negotiation process.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Increased profit by streamlining operations.
• Formulated processes to reduce downtime and financial loss.
• Reviewed operations reports to understand numbers and trends.
• Identified procedure or process changes required to improve performance and productivity.
• Developed systems to track and log work issues.

• Laboratories Nigeria
• Used Microsoft Word and other software tools to create documents and other communications.
• Development of better workflow models that save cost and increase productivity
• Overseeing of over 100 staff personnel and over 10,000 assets
• Overseeing of operational flow for all sites both Lagos and other sates
• Execution of Projects, coordination& Remodeling over ten different sites etc
• Designed new process flow for client services department
• Inventory and stock taking
• Maintenance of I.T infrastructure as technical lead
• Testing and deployment of new Software before it reaches end user 2
• I was part of team that set-up call center management software for organizational use
• I built application used in tracking pending jobs in that organization
• Supervising technical infrastructure interfacing between various machinery and L.I.S.
• Familiar with various brands and companies who design laboratory equipment as well as personae and Engineers.
• Saved (10million naira) by implementing cost-saving initiatives that addressed long-standing problems.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Maintenance of I.T infrastructure, and also tasked with building of a new user interface and new website for sister company

• Adhered to industry practices, company standards and safety protocols in work.
• Used networking analytics tools (Cyberoam) to monitor bandwidth utilization of the business to ensure optimized connectivity
• This reduced complaints by 20%
• Taking stock and delivery of ultrasound Machine, plus installation and interface with existing platforms
• Provide numerous costs saving ideas such as recycling and going solar on new site openings
• Created working operational module for customer service department with the addition of good CRM application to ease workflow and increase productivity by 90% (launching call center management software)
• Proficient with various troubleshooting of Machinery
• Provisioned a list of I.T solutions for existing issues e.g., software applications addition to optimize test request
• Increased turnaround time and response on I.T issues creating a log in platform for complains with turnaround time attached
• Design and setup of the Laboratory Department.
• Worked with team of 15 professionals focused on meeting[set target trackers for project needs.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Completed assignments ahead of deadline.
• Developed project timelines for product lines from kickoff through production and online content development based on marketplace requirements.
• Improve (10) key member of large-scale project team tasked with revamping company operations.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

• Law Pavilion Business Solution
• Recorded 90% success rate on solutions provided either through quick support or in person on all kinds of technological devices
• Performed over 600 successful application (both web based and offline application) installation and software upgrade
• Tested software to ensure compliance with organizational standard before release to customer
• Explained diverse product technological packages available to clients through proper product communication and client engagement
• Performed inter and intra state installations and repairs of clients devices, providing needed support’
• Handled purchase of good quality, affordable and durable technological devices for organization
• Maintained company products and devices both hardware and software.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Onboarded new temps by entering employee information into systems.

• Coordinated and implemented Production set up and transmission
• Worked in radio and television programs department, editing, networking and repairing systems
• Updated and maintained company website promptly
• Installed systems and supervised project set-up for new IT department
• Managed technological procurement team, supplying each department with required technological know-how and resources.
• Tracked KPIs and created continuous improvement plans.
• Analyzed and developed service goals for in-bound call center.
• Increased customer satisfaction ratings to [80]%.

• Worked in different stations across various branches in the mainland axis of the bank, configuring server, hardware repairs on computer systems, networking systems and ATM repairs
• Handled trouble shooting and testing of new software as well as maintenance of banks technological properties

OTHER PROJECT ACHIEVEMENTS

• I worked with grace infotech in deploying the CRM for law pavilion Business Solutions
• Also consulted for United Hearts Hospital and clinic on their call center application and website optimization
• I worked on the call center application for Bloom Fertility Clinic
• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
• Facilitated best user experience through continuous support and communication of system changes.
• Used scripting skills to contribute to internal technical tools.
• Set up network profiles, security permissions and file sharing systems.