Oluwaseun Mary Idowu
Ikorodu, Lagos
Summary
Resourceful customer service professional with strong communication, problem-solving, and time-management skills. Known for staying calm and professional under pressure, while building genuine, positive relationships with customers. I take pride in helping people feel supported and valued while staying organized and efficient. Ready to put my experience to work to boost customer satisfaction, and improve overall service processes.
Overview
11
11
years of professional experience
5
5
Certifications
Work History
Customer Service Representative
Divine Ventures.
Lagos
03.2022 - Current
- Resolved customer complaints promptly through effective communication and problem-solving skills.
- Processed orders and managed customer accounts to ensure efficiency.
- Collaborated with team members to enhance overall service delivery.
- Promoted high customer satisfaction by providing knowledgeable, friendly assistance.
- Developed strong customer relationships to encourage repeat business.
- Maintained professionalism under pressure, diffusing tense situations effectively.
- Provided feedback for continuous improvement of service processes and customer experiences.
- Resolved complex issues by coordinating with other departments to meet customer needs.
Legal Administrative Assistant
Aderemi Adesina & Co.
Lagos
02.2020 - 12.2021
- Helped draft, edit, and transmit legal documentation such as motions and letters.
- Organized and prioritized caseloads for attorneys.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Drafted or reviewed legal documents and precedents to support case preparation.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Arranged case files and maintained records and notebooks.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Coordinated the distribution of legal materials to other parties as required.
- Oversaw legal team appointments, hearings and depositions schedules.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Compiled evidence for trials or hearings under attorney supervision.
- Organized exhibits for use during court proceedings or depositions.
- Assisted attorneys in trial preparation by compiling evidence and exhibits.
Front Desk/Customer Service Representative Team Lead
Adebola Properties Limited
Lagos
01.2018 - 10.2019
- Communicate appropriately with customers.
- Respond to customer inquiries via chat and email in a professional, timely manner.
- Escalate complex concerns to the appropriate team, and follow up until resolved.
- Build positive, long-term relationships with customers to improve satisfaction and retention.
- Handled incoming calls and directed inquiries to relevant departments.
- Coordinated appointment scheduling for clients, property showings, and land inspections.
- Updated and maintained office policies and procedures for operational efficiency.
- Attention to detail and the ability to handle sensitive information with confidentiality.
Front Desk Receptionist
Olu Shadrack Security Services Limited
Lagos
01.2016 - 12.2017
- Greeted and assisted clients with professionalism and courtesy.
- Provide excellent service through active listening.
- Managed phone calls, routing inquiries to appropriate personnel swiftly.
- Scheduled appointments, maintaining an organized calendar for staff.
- Ensured cleanliness and welcoming atmosphere in front desk area.
- Provided comprehensive information on services to enhance client understanding.
- Answered incoming calls, redirecting callers to the correct department or taking messages.
- Resolved customer complaints promptly by following established protocols.
- Provided administrative support including filing, photocopying, and scanning materials.
Customer Service Representative
Manchidi Computers
Lagos
03.2015 - 12.2015
- Assisted customers with inquiries and product issues via phone and chat.
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving strategies.
- Educated customers on product features, services, and promotions to enhance satisfaction.
- Processed orders while managing customer accounts efficiently.
- Maintained accurate records of customer interactions and transactions for reference.
- Promoted high customer satisfaction by providing knowledgeable and friendly service.
- Collaborated with team members to improve response times and service delivery.
- Developed strong relationships with customers through personalized assistance and support.
Education
Diploma in Management Studies - Educational Management
University of Ibadan
Ibadan, Oyo State, Nigeria10-2014
Senior Secondary School Certificate -
Orishigun High School
Lagos, Nigeria.06-2006
Primary School Leaving Certificate -
Mate Nursery And Primary School
Lagos, Nigeria.06-2000
Skills
- Communication skills
- Problem solving
- Team collaboration
- Pressure handling
- Time management
- Document drafting
- File organization
- Court filing
- Confidentiality
- Ethics compliance
- Administrative support
- Customer relationship management
- Document preparation
- Typing proficiency
- Office administration
Languages
English
Intermediate (B1)
B1
Certification
Diploma in Customer Service, Alison.
Timeline
Customer Service Representative
Divine Ventures.
03.2022 - Current
Legal Administrative Assistant
Aderemi Adesina & Co.
02.2020 - 12.2021
Front Desk/Customer Service Representative Team Lead
Adebola Properties Limited
01.2018 - 10.2019
Front Desk Receptionist
Olu Shadrack Security Services Limited
01.2016 - 12.2017
Customer Service Representative
Manchidi Computers
03.2015 - 12.2015
Diploma in Management Studies - Educational Management
University of Ibadan
Senior Secondary School Certificate -
Orishigun High School
Primary School Leaving Certificate -
Mate Nursery And Primary School