Oluwaseun Akinola
Product Manager Intern
Lagos
Summary
Resourceful and adaptable professional with a diverse background spanning the food industry, customer service, and product management. Developed strong teamwork, communication, and problem-solving skills in customer-facing roles before transitioning into the tech industry. Currently a Product Management Intern at TechServices, where I contribute to digital product testing, Agile workflows, and user-focused product development. Passionate about building products that solve real customer needs.
Overview
6
6
years of professional experience
Work History
Product Manager Intern
TechServices
07.2025 - Current
- Assisted in the development of business cases for new product initiatives, clearly defining goals, objectives, and resource requirements.
- Collaborated with cross-functional teams to ensure seamless product integration and user experience improvements.
- Managed project timelines, resources, and budgets to ensure on-time delivery of high-quality products.
- Worked closely with product management team to learn daily duties.
- Identified and reported bugs across 3 or more mobile builds, reducing issue resolution time by 20%.
- Assisted in updating ClickUp boards, ensuring tasks and bugs were properly tracked and prioritized.
-
Customer Service Representative
Zee Express Procurement and Logistics
05.2024 - 03.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
Assistant Head Baker
Deduns' Cakes
08.2020 - 11.2021
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Streamlined production processes for increased efficiency and reduced waste.
- Implemented quality control measures, resulting in consistent product excellence.
- Assisted head baker with inventory management, reducing ingredient spoilage and minimizing costs.
- Managed daily production schedules for timely order fulfillment and customer satisfaction.
- Collaborated with head baker to create innovative products that garnered positive customer feedback.
- Improved workflow efficiency by reorganizing workspace layouts and optimizing storage solutions.
Student Intern
SweetCity Cakes and Confectionaries
04.2019 - 12.2019
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
Education
Bachelor of Science - Home Economics
University of Lagos
Lagos 04.2001 -
Skills
- User Story Writing and Acceptance Criteria
- Strategic product roadmapping
- Technical troubleshooting
- Data-driven decision making
- Customer Support and Issue Resolution
- Communication and Team Collaboration
- Usability testing
- Task prioritization
- Tools: ClickUp, Jira,
Timeline
Product Manager Intern
TechServices
07.2025 - Current
Customer Service Representative
Zee Express Procurement and Logistics
05.2024 - 03.2025
Assistant Head Baker
Deduns' Cakes
08.2020 - 11.2021
Student Intern
SweetCity Cakes and Confectionaries
04.2019 - 12.2019
Bachelor of Science - Home Economics
University of Lagos
04.2001 -
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