Oluwaseun Moshood
Kaduna,NIgeria
Summary
Experienced professional with focus on building and maintaining strong client relationships. Capable of driving customer satisfaction and business growth through tailored strategies and effective communication. Skilled in conflict resolution and fostering long-term partnerships.
Overview
13
13
years of professional experience
28
28
years of post-secondary education
Work history
Relationship Manager (Retail) and Branch Head
Guaranty Trust Bank
Barnawa Kaduna, Nigeria
08.2023 - Current
- Developed tailored financial solutions to meet diverse client needs and drive business growth.
- Cultivated strong relationships with clients to enhance customer satisfaction with over 95% customer retention
- Assisted in development of marketing strategies for brand growth in budget and retreat sessions.
- Managed complex client portfolios to maintain profitable relations.
- Delivered excellent customer service with over 90% good to excellent feedback.
Relationship Manager (Retail Banking)
Guaranty Trust Bank Ltd
Kaduna Refinery Branch, Nigeria
01.2017 - 07.2023
Account Officer
Guaranty Trust Bank
Bypass Branch, Kaduna
03.2013 - 12.2016
Education
Master in Public Administration -
Nigeria Defence Academy
Kaduna Nigeria 04.2001 - 06.2020
Bachelor of Arts - Public Administration
Ahmadu Bello University
Zaria, Kaduna State 04.2001 - 01.2009
Senior Secondary Leaving Certificate -
Airforce Secondary School
Kaduna, Kaduna State 04.2001 - 06.2002
Skills
- Business development
- Customer insights and data analysis
- Relationship Management
- Sales and marketing strategy
- Customer Service
Affiliations
- Travel, exploring new ideas, reading.
References
References available upon request.
Timeline
Relationship Manager (Retail) and Branch Head
Guaranty Trust Bank
08.2023 - Current
Relationship Manager (Retail Banking)
Guaranty Trust Bank Ltd
01.2017 - 07.2023
Account Officer
Guaranty Trust Bank
03.2013 - 12.2016
Master in Public Administration -
Nigeria Defence Academy
04.2001 - 06.2020
Bachelor of Arts - Public Administration
Ahmadu Bello University
04.2001 - 01.2009
Senior Secondary Leaving Certificate -
Airforce Secondary School
04.2001 - 06.2002