Oluwaseun Andrew-Agbaje
1740 Onyinyechi Osinachi Street Kubwa
Summary
Proven leader in customer success and sales management at Airtel Networks Limited, enhancing customer satisfaction and loyalty through expert CRM software application and exceptional communication skills. Spearheaded initiatives that significantly improved service quality and streamlined onboarding processes, demonstrating a strong blend of technical proficiency and team leadership.
Overview
11
11
years of professional experience
Work History
Customer Success Manager
Airtel Networks Limited
Abuja, Nigeria
06.2022 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
Retail Store Sales Manager
Airtel Networks Limited
Abuja
10.2019 - 05.2022
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
- Implemented comprehensive training programs for new hires that emphasized sales techniques, product knowledge, and customer service best practices.
- Enhanced the in-store experience for customers by offering engaging events, workshops, and loyalty programs tailored to their interests.
Retail Store Associate
Airtel Networks Limited
Abuja, Nigeria
11.2014 - 09.2019
- Collaborated with team members to achieve store sales targets consistently.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Accounting Assistant
NEC Technical Systems Limited
Port Harcourt, Nigeria
10.2013 - 10.2014
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Education
Bachelor Of Science - Agricultural Economics
University of Ilorin
Ilorin, KwaraSkills
- CRM Software
- Customer Service
- Sales proficiency
- Time Management
- Decision-Making
- Excellent Communication
- Problem-Solving
- Attention to Detail
- Report Analysis
- Customer Relationship Management
- Onboarding and Orientation
- Multitasking Abilities
- Team Development
- Team Leadership
- Technical Proficiency
- Staff Development
Languages
English
Advanced (C1)
Timeline
Customer Success Manager
Airtel Networks Limited
06.2022 - Current
Retail Store Sales Manager
Airtel Networks Limited
10.2019 - 05.2022
Retail Store Associate
Airtel Networks Limited
11.2014 - 09.2019
Accounting Assistant
NEC Technical Systems Limited
10.2013 - 10.2014
Bachelor Of Science - Agricultural Economics
University of Ilorin