Hi, I’m
Oluwasegun Shanu
Surulere
Summary
Results-driven digital financial service professional with 8+ years of experience in strategy formulation and execution, customer experience, product and project management, team building, and financial analysis. Skilled in optimizing processes and implementing innovative solutions to improve operational efficiency and customer satisfaction. Recognized for building strong relationships with stakeholders and fostering a culture of continuous improvement. Strategic Retailer offering proven success in fast-paced sales and customer engagement settings. Excellent customer service skills to develop new business and maintain loyal patron base. Building and leading teams to deliver results through consultative selling.
Overview
9
years of professional experience
1
Language
Work History
BAOBAB MICRO FINANCE BANK
Head Agency Banking & Merchant Acquiring
02.2024 - Current
Job overview
- Developed a comprehensive opportunity study and strategy for the banks POS acquiring business
- Collaborated with cross-functional teams to create and finalize the Functional Specification Document and Design Authority documents for the POS acquiring business
- Responsible for leading business negotiations with key technical partners.
SPOUT PAYMENT SOLUTIONS INT’L LTD
Business Expansion Manager
11.2022 - 02.2024
Job overview
- Formulated a robust 5-year growth strategy plan, guaranteeing the smooth initiation of the company's activities.
- Worked with technology team on the development and execution of a product roadmap aligned with customer requirements.
- Onboarded with 3 major commercial banks as a PTSP within the first year of operations
- Achieved successful collaboration with sales and acquisition team, resulting in the acquisition of over 1000 merchants and agents within first year of operations.
- Negotiated and closed major deals that saw 7 major commercial banks partner on various business deals
- Worked closely with the operations and technology team to guarantee comprehensive testing of newly developed applications in preparation for live transactions.
- Continuously monitored industry trends and devised strategies to maintain a competitive advantage.
ETOP NIGERIA LIMITED
Head of Sales and Business Development
06.2022 - 10.2022
Job overview
- Delivered a substantial growth of 40% in the merchant’s transaction volume and an impressive 62% increase in value over three months
- Successfully sold and distributed more than 10,000 POS terminals within 3 months, resulting in a revenue exceeding one billion naira.
- Effectively promoted company's products through participation in trade shows, conferences, and other special events.
WISE CRACK CONSULTING AND DIGITAL SOLUTIONS LTD
Founder and Business Growth Strategist
10.2021 - 05.2022
Job overview
- Developed and implemented agent management suite for clients in the digital financial sector to enhance their agency banking operations.
- Developed sustainable value propositions and business models for clients in the digital financial space.
ITEX INTEGRATED SERVICES LTD
Business Development Manager
03.2021 - 09.2021
Job overview
- Sustained a consistent month-on-month increase in both volume and value of transactions with agents and B2B partners at a rate of 11% - 20%. Demonstrated initiative by reaching out to previous partners to show appreciation, resolve issues, while concurrently recruiting new partners.
- Played a key role in driving revenue growth through collaboration with management team on pricing review and commission structure.
- Achieved exceptional results by providing leadership and guidance to a team of over 40 direct sales officers, leading to the onboarding of 5000 agents.
- Managed and executed the migration process for all B2B partners from the outdated VAS platform
- Increased sales revenue by effectively cross selling and upselling company's products and services
- Developed strategies based on continual monitoring of industry trends to maintain a competitive edge.
ITEX INTEGRATED SERVICES LTD
Customer Experience Manager
05.2020 - 02.2021
Job overview
- Pioneered a comprehensive customer satisfaction survey initiative to gauge feedback on product/service experiences from clients.
- Worked alongside various departments to design and implement a customer rewards initiative, leading to increased interaction and participation from customers.
- Collaborated with product team to analyze market trends and customer needs in order to scope and design new features and services for company's products.
- Worked closely with technology team to identify and implement system enhancements based on customer input
- Optimized customer support processes by introducing CRM tools, resulting in enhanced productivity and quicker resolution of customer issues.
- Represented company at trade shows, conferences, and special events promoting new and existing products.
ITEX INTEGRATED SERVICES LTD
Team Lead, Customer Support
02.2017 - 04.2020
Job overview
- Effectively motivated and directed my team to achieve excellence in support services, resulting in the company's acknowledgment as the MOST EFFICIENT PTSP (2019) at the NIBSS Efficiency Awards.
- Fostered partnerships with banks for merchant acquisition, resulting in the successful migration of more than 20,000 merchants as PTSP.
ITEX INTEGRATED SERVICES LTD
Support and Deployment Officer
05.2015 - 01.2017
Job overview
- Diligently managed the installation and setup of 20,000+ POS terminals across various locations
- Ensured optimal functioning of POS terminals by rigorously testing and approving software applications.
Education
Lagos Business School
Building and enhancing sustainable business models For Financial Inclusion
01.2021
Ecora Consulting
Customer service optimization
12.2020
Ralds And Agate Consulting
Leadership and people management
11.2020
Linkedin Learning
Phone based customer service
02.2019
Linkedin Learning
Building Rapport with customers
01.2019
Lagos State University, Ojo
Political Science
11.2012
Skills
- Product Management
- Project Management
- Strong decision maker
- Complex problem solver
- Creative design
- Innovative Thinking
- Service-focused
- Computer Skills
- Office suites
- Communication and collaboration tools
- Presentation software
- Manual software testing
- Spreadsheets
- IT Support
- Interpersonal Skills
- Communication Skills
- Creative
- Detail-oriented
- Leadership Skills
- Teamwork
- Negotiation Skills
Skillshighlights
- Product Management
- Project Management
- Strong decision maker
- Complex problem solver
- Creative design
- Innovative Thinking
- Service-focused
Timeline
Head Agency Banking & Merchant Acquiring
BAOBAB MICRO FINANCE BANK
02.2024 - Current
Business Expansion Manager
SPOUT PAYMENT SOLUTIONS INT’L LTD
11.2022 - 02.2024
Head of Sales and Business Development
ETOP NIGERIA LIMITED
06.2022 - 10.2022
Founder and Business Growth Strategist
WISE CRACK CONSULTING AND DIGITAL SOLUTIONS LTD
10.2021 - 05.2022
Business Development Manager
ITEX INTEGRATED SERVICES LTD
03.2021 - 09.2021
Customer Experience Manager
ITEX INTEGRATED SERVICES LTD
05.2020 - 02.2021
Team Lead, Customer Support
ITEX INTEGRATED SERVICES LTD
02.2017 - 04.2020
Support and Deployment Officer
ITEX INTEGRATED SERVICES LTD
05.2015 - 01.2017
Lagos Business School
Building and enhancing sustainable business models For Financial Inclusion
Ecora Consulting
Customer service optimization
Ralds And Agate Consulting
Leadership and people management
Linkedin Learning
Phone based customer service
Linkedin Learning
Building Rapport with customers
Lagos State University, Ojo
Political Science
Availability
See my work availability
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Work Preference
Work Type
Full TimePart TimeWork Location
HybridImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsSimilar Profiles
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