Hi, I’m
OLUWASEGUN OLUWANIYI
Lagos,Nigeria
Summary
A dedicated professional with extensive expertise in customer support and sales team management. Demonstrates proficiency in Microsoft Office tools, influential communication, and technical problem-solving. Adept at incident resolution management, pressure handling, and team building. Committed to enhancing sales performance through effective reporting and evaluation. Career goals include advancing to senior leadership roles within customer support or sales management.
Experienced Store Manager with a keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
Overview
8
years of professional experience
11
years of post-secondary education
1
Certification
Work History
Obiwezy EnterprisesLagos, Nigeria
Store manager
05.2022 - 01.2025
Job overview
- It been a great experience working with this company due to the knowledge and experience getting from the day to day business, giving the customers best possible experience and meeting there needs and having a great feedback from them
- Knowing more about their needs
- Exposing me to more knowledge about the field of study and having more information
RuffnTumble Kids Fashion HouseLagos, Nigeria
Store lead
06.2020 - 04.2022
Job overview
- Overseeing salespeople, cashiers, shelf stockers, and other employees
- Managing finances and preparing an annual budget
- Keeping records of expenditure, sales figures, and employee performance
- Evaluating the supply and availability of stocks, and profit-margins
- Implementing measures to avoid stock damages, theft, and wastage
- Monitoring shelves stocks and product displays, and the general appearance of the store
- Investigating market trends and offering products that would appeal to customers
- Addressing customers' requests, comments, and complaints
- Motivating employees to achieve targets
Hamony real plus limitedLagos, Nigeria
Customer service representative
07.2018 - 12.2020
Job overview
- Taking care of customers complain and attending to their needs on phones and laptops plus gadgets both hardware and software
- Making sure they get the best quality of their needs
Florence Luxury Kiddies and WaresLagos
Store manager
02.2017 - 05.2018
Job overview
- Assisted customers in swiftly locating products across shop floor
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Handled cash transactions accurately, minimizing financial discrepancies at the till.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Implemented promotional displays to increase product visibility and sales.
- Coached underperforming employees improving their job performance significantly.
Education
Dolphine High School Lagos State
Certificate of Higher Education from Science
02.2002 - 10.2008
Tai Solarin University of EducationOgun State
Bachelor of Science from Health Education
03.2012 - 08.2016
Skills
- Competent with Microsoft Office tools
- Influential communication
- Problem Solving and Evaluation
- Sales Performance Reporting
- Incident resolution management
- Customer Support Expertise
- Technical problem solving
- Customer support proficiency
- Pressure Handling
- Sales Team Management
- Team Building and Encouragement
Certification
- Customer Care Specialists, 2018
- Retail Operations Management Workshop, 2022
Custom
1 Week
Languages
English
Fluent
Affiliations
- swimming, football, camping, video gaming, chess or board games, cooking, networking.
Accomplishments
Customer Service Personal Effectiveness, Time Management, & Organizational Skills, Basic Sales & Marketing Skills,
References
References available upon request.
Timeline
Store manager
Obiwezy Enterprises
05.2022 - 01.2025
Store lead
RuffnTumble Kids Fashion House
06.2020 - 04.2022
Customer service representative
Hamony real plus limited
07.2018 - 12.2020
Store manager
Florence Luxury Kiddies and Wares
02.2017 - 05.2018
Tai Solarin University of Education
Bachelor of Science from Health Education
03.2012 - 08.2016
Dolphine High School
Certificate of Higher Education from Science
02.2002 - 10.2008
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