Summary
Overview
Work History
Education
Professional Trainings
Skills
Accomplishments
Affiliations
Software
Certification
Work Availability
Timeline
Hi, I’m

Oluwasegun Bakare

Product Manager
Lagos
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Oluwasegun Bakare

Summary

Performance and data driven product manager possessing 4 + years of experience in building successful API driven products, product roadmaps & providing technical consulting. Passionate about strategizing & solving business problems . Articulate and tactful with good mediation and concensus-building abilities.


Overview

10
years of professional experience
11

Years of post Tertiary education

1
Certification

Work History

Global Accelerex

Product Manager
11.2021 - Current

Job overview

  • Consulted with product development teams to enhance products based on customer interest data
  • Currently managing the product lifecycle of a PAN Africa Agency banking
  • App(B2B2C SaaS) with an average active agent of 20k +
  • Defined benchmarks for performance metrics and continuously reviewed/re- assess based on Business needs
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements
  • Set goals, formalized policies, and enforced operational standards to maximize team performance and keep projects on-task to achieve targets
  • Developed FRD for the ANP app capturing all the details pertaining to different channels and their peculiarities which serves as a product reference for internal stakeholders
  • Identified a gap in client onboarding flow, and Led a re-architect effort of a core SaaS product to reduce the platform deployment time for clients by 1 Week which led to an increase of about 5% in customer acquisition
  • Led cross-functional team to prioritize demand from Customer Operations stakeholders and build value-added features
  • Performed market analysis that identified an opportunity to enhance our transaction routing options which in turn gave the flexibility to transaction pricing


Accelerex Netwrok Ltd
Lagos

BI & Product Analyst
02.2021 - 11.2021

Job overview

  • Designed, implemented & managed Business data ,cleaned the data and created a responsive and interactive dashboard to monitor the business growth and provide data driven decision.
  • Improved average agent onboarding & POS deployment timeline from 1 week to 3 days by automating the process through microsoft power apps which led to an increase of agent acquisition by 6%
  • Implemented a customer appreciation strategy through transaction data which resulted in an increase in customers retention by 10%.
  • Write and groom user stories, prioritizing product backlog, empowering and enabling Scrum engineering team to deliver on the project at hand.
  • Achieved 85% roadmap commitments by introducing a data-driven and user-centric growth strategy.

Nokia Networks
Lagos

Business Data Analyst
07.2015 - 01.2020

Job overview

  • Delivered improved Qos through deep insights, trend analysis, problem management and Advanced Troubleshooting of Service degradations and customer escalations, monitor online services, quality performance issues & generate fault reports.
  • Engaged relevant stakeholders in performance review sessions to understand root causes for CEMod low uptime performance which led to discovery of capacity issue and immediately approved for capacity increase.
  • Define benchmarks for performance metrics and continuously review/re-assess based on Business need.
  • Work closely with counterparts in Product Management to align on the vision, program backlog, and roadmap
  • Co-led the functional UAT for CEM 18 software upgrade and successfully got customer sign off on all functional test document within the time frame agreed with customer
  • Co-led requirement gathering on CEM 18 software upgrade and precisely translated it into technical requirement for the R&D team for implementation.
  • Led Operations Knowledge transfer of the CEM 18 software upgrade

Complete Business Machines Ltd
Enugu

Intern|Business& Data Analyst
01.2009 - 06.2013

Job overview

  • Cultivated and retained ongoing relationships with multinational clients by collecting stakeholder requirements and establishing clear operational specifications and use cases
  • Collaborated with stakeholder groups across the organization to ensure business and technology alignment
  • Proposed solutions meeting defined specifications and needs
  • Delivered on agreed SLA which fetch the company an additional contract worth 10million +
  • Communicated client’s business requirements by constructing easy-to-understand data and process models
  • Trained a team of 15 people on usage of newly deployed DMS

Education

Institute of Management And Technology
Enugu , Nigeria

HIgher National Diploma from Electrical, Electronics And Communications Engineering
06.2009 - 10.2011

Lagos State Polytechnic
Lagos,Nigeria

National Diploma from Electrical, Electronics Engineering Technologies
07.2006 - 10.2008

Professional Trainings

Utiva Product School

Agile Product Management

Product School

How to drive product innovation

Lagos Business School

Building and Enhancing Sustainable Business Model for Financial Inclusion

Brightline Project Management Institute

Stategy Design & Delivery

Skills

Negotiation

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Accomplishments

  • Engaged relevant stakeholders in performance review sessions to understand root causes for CEMod low uptime performance which led to discovery of capacity issue and immediately approved for capacity increase.
  • Ideate and built a transaction routing middleware to help the business to be more flexible with cardwithdrawal charges.
  • built an automated Agent onboarding process using power Apps which led a decrease in the mean time to acquiring agent.
  • Developed an ETL system for the business.

Affiliations

International Institute of Business Analysis (IIBA)

Software

Jira

Confluence

Figma

Postman

Swagger

Visio

Balsamiq

Google analytics

Certification

Certified Business Analysis Professional

Availability
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Timeline

Product Manager

Global Accelerex
11.2021 - Current

BI & Product Analyst

Accelerex Netwrok Ltd
02.2021 - 11.2021

Certified Business Analysis Professional

06-2019

Business Data Analyst

Nokia Networks
07.2015 - 01.2020

Institute of Management And Technology

HIgher National Diploma from Electrical, Electronics And Communications Engineering
06.2009 - 10.2011

Intern|Business& Data Analyst

Complete Business Machines Ltd
01.2009 - 06.2013

Lagos State Polytechnic

National Diploma from Electrical, Electronics Engineering Technologies
07.2006 - 10.2008

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Oluwasegun BakareProduct Manager