OLUWAPELUMI SULAIMON
Summary
International relations graduate with over 5 years of experience in customer operations, digital marketing, and quality assurance. Expertise in managing high-volume transactions within fintech and crypto sectors, complemented by skills in data annotation and product inspection. Demonstrated success in resolving complex user issues, maintaining data integrity, and collaborating with cross-functional teams to achieve organizational objectives.
Overview
3
3
years of professional experience
Work History
Data Annotator
AETHER PROJECT
Remote
11.2025 - 02.2026
- Labeled and categorized large datasets to train machine learning models with high accuracy.
- Identified and corrected data string inconsistencies to enhance model performance.
- Met daily throughput targets while maintaining quality ratings.
- Participated in training sessions to clarify project objectives.
- Communicated regularly with project leads to ensure alignment on tasks.
Customer Service Representative
MOADOP GLOBAL LIMITED
, Nigeria
05.2024 - 02.2026
- Resolved customer inquiries and issues promptly, improving overall satisfaction.
- Processed orders accurately using company software systems, ensuring timely delivery.
- Maintained accurate records of customer interactions and transactions.
- Provided product information to assist customers in decision-making.
- Managed customer feedback to identify trends and improve service experience.
- Handled returns and exchanges in compliance with company policies.
Customer Service Representative
ATECHCOINS
, Nigeria
11.2022 - 05.2024
- Acted as the primary contact for cryptocurrency users, addressing wallet issues and transaction inquiries.
- Educated users on security practices and platform features, resulting in decreased support ticket volume.
- Ensured compliance with industry standards by effectively navigating complex regulatory environments.
- Collaborated with team members to enhance service quality through shared insights and best practices.
Education
Bachelor of Science - International Relations
AFRICAN UNIVERSITY OF BENIN
Benin Republic01-2021
Skills
- Data labeling and categorization
- Quality assurance
- Machine learning support
- Data cleaning
- Customer relationship management
- CRM tools and account management
- Multitasking
Languages
English
Proficient (C2)
C2
Timeline
Data Annotator
AETHER PROJECT
11.2025 - 02.2026
Customer Service Representative
MOADOP GLOBAL LIMITED
05.2024 - 02.2026
Customer Service Representative
ATECHCOINS
11.2022 - 05.2024
Bachelor of Science - International Relations
AFRICAN UNIVERSITY OF BENIN