Detail-oriented and highly organized professional with expertise in risk assessment, policy administration, customer support, and project coordination. Equipped with a First-Class degree in Sociology and strong experience in client service, administrative operations, and CRM. Adept at analysing data, ensuring compliance with industry regulations, and streamlining processes to improve efficiency. Proficient in Microsoft Office Suite, Google Workspace, Jira, Salesforce, and Trello. Dedicated to delivering exceptional service while supporting operational and strategic objectives.