Oluwanifemi Olaniyan
Indianapolis,IN
Summary
I can Effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. I am a focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. I am also Enthusiastic,eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Sales and Client Relationships . Motivated to learn, grow and excel in all ramifications.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Investment Customer Service Representative
MCBUDDY DIGITAL SERVICES
Lagos, Lagos
09.2021 - 03.2022
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
- Planned marketing initiatives and leveraged referral network to promote business development
- Networked among local business and community organizations to develop leads and generate business
- Researched, analyzed and projected market data for potential markets
- Enhanced customer experience using all omnichannel offerings
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities
- Sought out and engaged with customers to drive
- Contact
- Google Drive
- Very Good sales and service using suggestive selling
- Negotiated contracts and closed sales with new and existing clients.
- Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Communicated professionally with colleagues, freelancers and clients.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained regular contact with clients to inform about transactions and performance.
- Presented financial plans to clients based on analysis of financial status and goals.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Identified customer financial service needs to prepare proposals and sell services.
- Drove sales by following up with leads and new customers through outbound calls.
- Boosted financial service sales by using cross-selling techniques.
- Prepared contracts and related documentation according to strict standards.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Customer Care Service Representative
FARMBUDDY
Lagos, GU
01.2021 - 10.2021
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Collaborated with team members to help expand marketing channels
- Created unique and engaging content for range of social media platforms including Pinterest,
- FaceBook and Instagram
- Reported daily work to Job title, identifying areas for improvement and collaborating to increase knowledge and rectify problems
- Stayed updated with latest marketing concepts and techniques
- Provided primary customer support to internal and external customers in fast-paced environment
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended Product or Service to customers, thoroughly explaining details
- Educated customers on promotions to enhance sales
- Answered customer telephone calls promptly to avoid on-hold wait times
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Responded to customer requests for products, services and company information
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Bachelor Of Arts - undefined
Obafemi Awolowo University
Skills
Sales expertiseundefined
Certification
Google Digital Skills Africa
Timeline
Investment Customer Service Representative
MCBUDDY DIGITAL SERVICES
09.2021 - 03.2022
Customer Care Service Representative
FARMBUDDY
01.2021 - 10.2021
Google Digital Skills Africa
09-2020
Bachelor Of Arts - undefined
Obafemi Awolowo University
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