OLUWANIFEMI AKINOLA

• Established strong relationships with clients by serving as the primary point of contact, delivering comprehensive product/service details, addressing inquiries, swiftly resolving arising customer account issues with precision and efficiency, and maintaining regular communication while providing personalized service.

Proven Success and Impact

✓ Provided exceptional customer service by courteously and efficiently assisting guests and visitors, ensuring adherence to company payment protocols, and delivering informative support.

✓ Successfully managed over 100 customer accounts simultaneously, maintaining a spotless record without any complaints, showcasing strong organizational skills and attention to detail.

✓ Elevated service standards through professional demeanor and refined etiquette, resulting in consistently positive feedback and consistent 5-star ratings.

✓ Achieved a flawless record across all customer service metrics, excelling in communication, interpersonal skills, problem-solving, and creating a friendly atmosphere, contributing to a 100% success rate.

✓ Handled an average of 30+ customer calls daily, displaying a proactive approach and effective communication skills to address diverse inquiries promptly and accurately.

✓ Implemented root cause analysis to resolve customer complaints, resulting in a 50% increase in client retention by identifying issues and applying appropriate corrective measures swiftly and effectively.

• Managed correspondence, reports and schedules for the institution

Proven Success and Impact

✓ Reduced clerical errors by 55% through implementation of new data entry automation software.

✓ Liaised with Realtors and Investors.

✓ Managed front desk operations, ensuring prompt resolution of requests and inquiries.

✓ Enhanced office efficiency by 30% through exceptional support to Investors and colleagues.

✓ Recognized with an appreciation letter for consistently producing accurate meeting minutes.

✓ Highly praised by Management for providing valuable backup support across departments.

• Handled customer complaints, provide appropriate solutions and alternatives within the time limits

Proven Success and Impact

✓ Analyzed reports and identified a key process bottleneck, resulting in a 70% decrease in recurring product complaints.

✓ Assisted over 80 daily customers, locating products and completing sales transactions efficiently.

✓ Surpassed sales targets by 100% through proactive and top-notch customer service.