OLUWAKEMI SARAH APARA
Shomolu, Lagos State
Summary
Motivated and detail oriented professional with a commitment to delivering high quality results. Proven ability to work effectively in team environments while adhering to established procedures. Strong problem solving, communication, and analytical skills contribute to organizational success. Dedicated to continuous learning and professional growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Oak Ridge Real Estate and Consulting
Lagos
05.2024 - 02.2026
- Cultivated strong customer relationships, resulting in increased repeat business.
- Delivered exceptional customer service, resolving complaints promptly.
- Facilitated client feedback collection, leading to improved service quality.
- Established positive rapport with customers, enhancing overall customer satisfaction.
- Supported sales team initiatives to drive growth and development.
Medical Laboratory Assistant
Lagoon Hospital
Ikoyi, Lagos,
04.2023 - 04.2024
- Conducted laboratory tests to ensure compliance with medical protocols and standards.
- Uploaded patient laboratory results to electronic medical records (EMR) system, ensuring data accuracy.
- Coordinated with external laboratories to track and follow up on test samples, ensuring timely processing and reporting.
- Maintained accurate laboratory records, thoroughly documenting patient tests and results to support clinical decision-making.
- Monitored laboratory equipment to ensure adherence to clinical safety protocols.
- Ensured compliance with clinical safety protocols through rigorous monitoring of laboratory practices.
- Tracked test samples with external laboratories, facilitating comprehensive analysis and enhancing communication.
- Managed documentation of patient test results to support operational efficiency.
Sales Agent
Peak Milk
Ilorin, Kwara,
2016 - 2016
- Engaged customers to promote peak milk products, educating them on health benefits to drive interest.
- Conducted product demonstrations and tastings to enhance promotional campaign participation.
- Addressed customer inquiries regarding pricing, nutritional value, and promotional offers.
- Enhanced brand awareness and product visibility through targeted marketing strategies that resonated with consumers.
- Coordinated prize distribution for promotion participants, ensuring a seamless experience that encouraged future engagement.
Education
Bachelor of Science - Chemistry
University of Ilorin
Ilorin, Kwara State.10-2020
Skills
- Customer relationship management
- Client relations
- Client feedback analysis
- Data entry accuracy
- Microsoft Office
- Google Workspace
- Administrative support
- Collaboration tools
- Report writing
- Social media management
- Marketing strategy
- Laboratory compliance
- Test sample coordination
- Patient assessment and evaluation
- Product demonstration
- Soft skills
Certification
KGL - Customer Service and Relationship Management
Timeline
Customer Service Representative
Oak Ridge Real Estate and Consulting
05.2024 - 02.2026
Medical Laboratory Assistant
Lagoon Hospital
04.2023 - 04.2024
Sales Agent
Peak Milk
2016 - 2016
Bachelor of Science - Chemistry
University of Ilorin