OLUWAKEMI OYENIKE ADEIGBE
LAGOS,Nigeria
Summary
Experienced banking professional with superior attention to detail and high ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Enthusiastic individual determined to provide each customer with excellent, customised service. Possesses good mathematical skills and keen attention to detail. Commended for high levels of accountability, efficiency and accuracy. Experienced in recordkeeping and client relationship management with special emphasis in banking. Attentive to details and careful to follow procedures.
Overview
13
13
years of professional experience
16
16
years of post-secondary education
Work history
Bank teller
UNION BANK
Lagos, NIGERIA
2014.11 - Current
- Oversaw all transactional services, including bank deposits, monetary withdrawals, financial transfers
- Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
- Ensure to balance cash drawers, achieving zero shortages or overages.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maximised customer satisfaction, educating customers on options for managing financial transactions by leveraging technology, tools and resources.
- Completed special procedures for customers such as ordering new cheques, stopping payments or investigating identity theft.
- Logged cashier's cheques and other transactions to maintain accuracy of account records.
Administrative officer
ABJAIS HERITAGE VENTURES LIMITED
LAGOS, NIGERIA
2010.07 - 2011.03
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Organised meetings and events guaranteeing professional results.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Managed queries in person, by phone and via email with exceptional customer care.
- Prepared regular reports on expenses and office budgets.
Education
Bachelor of Science - COMPUTER SCIENCE
JOSEPH AYO BABALOLA UNIVERSITY
IKEJI-ARAKEJI,OSUN STATE 2007.07 - 2011.08
WASSCE - SCIENCE
GOVERNMENT COLLEGE AGEGE
LAGOS.NIGERIA 1998.07 - 2004.06
FIRST SCHOOL LEAVING CERTIFICATE - SCIENCE
UNITY PRIMARY SCHOOL
LAGOS.NIGERIA 1992.08 - 1998.05
Skills
- Customer relationship development
- Upselling skills
- Customer confidentiality
- Financial transactions
- Quality assurance management
- Customer service support
- Microsoft excel, Microsoft word
Languages
English
Fluent
yoruba
Native
German
Beginner
Timeline
Bank teller
UNION BANK
2014.11 - Current
Administrative officer
ABJAIS HERITAGE VENTURES LIMITED
2010.07 - 2011.03
Bachelor of Science - COMPUTER SCIENCE
JOSEPH AYO BABALOLA UNIVERSITY
2007.07 - 2011.08
WASSCE - SCIENCE
GOVERNMENT COLLEGE AGEGE
1998.07 - 2004.06
FIRST SCHOOL LEAVING CERTIFICATE - SCIENCE
UNITY PRIMARY SCHOOL
1992.08 - 1998.05