Oluwakemi Esther Amoo
Oshodi
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Sales Associate
Dablan Enterprises
1, Deji Adeoye, Mafoluku, Oshodi,Lagos
05.2019 - 12.2022
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Built relationships with customers and community, to promote long term business growth to both new and existing customers
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Meet and Exceed sales Targets: Achieve Monthly, quarterly, and annual sales goals by actively prospecting,networking, and closing deals to drive revenue growth and expansion.
- Gather Market Intelligence: Stay informed about Industry trends, competitor activity, and market changes, providing valuable insights to inform business strategies, product development, and sales tactics.
- Conduct Product Presentations: Deliver engaging product demonstrations, presentations, and training sessions to customers, highlighting the features, benefits and value proposition of Dablan Enterprises' products.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed, maintained and utilized diverse client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Sales Representative
Bamlek Venture (Bamlek Provision Store)
4,Alapafuja Street Abaranje Ikotun Lagos
01.2017 - 04.2019
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Meet Sales Targets: Achieve daily, weekly, and monthly sales goals by actively promoting products, identifying customer needs, and offering personalized solutions.
- Conduct Product Demonstrations: Engage customers with in-store demonstrations, tastings, and sampling to showcase new products, promote specials, and build brand awareness.
- Manage Customer Relationships: Build and maintain strong relationships with regular customers, understand their needs, and offer tailored recommendations to increase loyalty and retention.
- Maintain Store Appearance: Ensure the store is well-organized, tidy, and visually appealing, including displays, shelves, and promotional materials, to create an inviting shopping environment.
- Process Transactions and Handle Customer Complaints: Efficiently handle customer purchases, returns, and exchanges while resolving any complaints or issues promptly and professionally to ensure customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
B Th. (Science Laboratory Technologist) -
Ladoke Akintola University of Technology
Senior Secondary School Certificate - undefined
Hans Private School
Primary School Certificate - undefined
Borik International School Ikotun
B Th. (Science Laboratory Technologist) - undefined
Ladoke Akintola University of Technology
Senior Secondary School Certificate - undefined
Hans Private School
Primary School Certificate - undefined
Borik International School Ikotun
undefined
Skills
- Sales Pipeline Management
- Upselling and Cross Selling
- Sales Presentations
- Territory Management
- Competitive Analysis
- Performance Tracking
- Client acquisition
- Cold-calling
Certification
- HonourWorld Certificate in Social Media Marketing) 2021
- HonourWorld (Certificate in Customer Care Service) 2020
- Esteem Innovations (Cooking and Catering Services) 2016
- Kingdom Voices (Certificate in singing and Choir leadership) 2013
Potentialvalueandpersonalprofilestatement
I am a resource personnel with excellent skills in organizing and managing data, information needs for effective productivity of all human efforts in achieving a specific goal through professional strategies. I am enthusiastic and passionate about Science Laboratory and Technology, getting things done without a sense of impossibilities but with teamwork and resilient spirit. My experiences in my place of duties over the years had added to my proficiency and outstanding recommendation from my Superiors and Teammates.
Innateabilities
- Research
- Data & Information analysing
- Problem solving
- Creativity and Innovations
Assetsandskills
- Research/Information Mapping Skills
- Leadership Skills
- Intelligent Good listener
- Human resource management
- Cooking and catering Skills
- Singing Skill
- Excellent Communication (written and spoken)
- High Level of Integrity and Honesty
- Organisational and Interpersonal Skills
- High Sense of responsibility and Creativeness
- Customer Care Service skill
- Social Media Marketing skill
- Proficiency in the use of Microsoft Tools (Word, Excel & PowerPoint)
Nationalyouthservicecorps
May, 2022 – June, 2023, Science Instructor (Laureate Group of School, NYSC Lagos State, Nigeria), Economy and Financial Crime Commission/ICPC Team (NYSC Epe Branch)
Languagespoken
English-official Language
Country
Nigeria
Personal Information
- Gender: Female
- Nationality: Nigeria
- Marital Status: Married
References
References will be made presented at your request.
Timeline
Business Sales Associate
Dablan Enterprises
05.2019 - 12.2022
Sales Representative
Bamlek Venture (Bamlek Provision Store)
01.2017 - 04.2019
B Th. (Science Laboratory Technologist) -
Ladoke Akintola University of Technology
Senior Secondary School Certificate - undefined
Hans Private School
Primary School Certificate - undefined
Borik International School Ikotun
B Th. (Science Laboratory Technologist) - undefined
Ladoke Akintola University of Technology
Senior Secondary School Certificate - undefined
Hans Private School
Primary School Certificate - undefined
Borik International School Ikotun