OLUWAKEMI JOSEPH
Ajah,LA
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success.
Considered hardworking, ethical and detail-oriented. Dedicated professional with demonstrated strengths in customer service, time management, data analysis, trend tracking and data visualization.
Good at troubleshooting problems and building successful solutions.
Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
2
2
Certification
Work History
Branch Support/Data Analyst
Vic Lawrence & Associates / FirstBank of Nigeria
12.2021 - Current
- Collects, clean and interprets data sets to answer questions or solve problems.
- Manage approximately 540 branches of a financial institution, collect data and analyze for decision-making.
- Review data across multiple platforms and sources to determine operational impacts and needed actions.
- Utilize excel to organize and visualize data.
- Reviews feedback on products and services across various locations and identify areas of improvement.
- Filter and clean data with automated and manual data reviews
- Clean, categorize and store data in specific groups and sets.
- Visualize data
Customer Service Officer
Vic Lawrence & Associates / FirstBank of Nigeria
01.2017 - 12.2021
- Deliver qualitative services to customers
- Promote bank products and services
- Build customer relationships
- Maintain customer database and update periodically
- Ensure customer satisfaction and provide professional customer support
- Enhanced customer satisfaction with fast, knowledgeable service
- Collaborated with colleagues and co-workers to deliver quality customer experience.
Intern Trainee
FirstBank of Nigeria
06.2015 - 06.2016
- Developed and maintained professional relationships with internal employees and customers
- Attended staff meetings to take minutes and notes
- Answered phone inquiries to direct calls and provide basic company information
- Set up and broke down conference rooms, training rooms and meeting rooms
- Conducted basic clerical duties by taking memos, maintaining files and organizing documents
- Responded to web correspondence and emails
Statistician Trainee
National Bureau of Statistics
07.2013 - 12.2013
- Tasked with data collection through Interviews and Focus groups
- Data compilation and testing different sampling techniques.
- Attending meetings and taking minutes
- Assists in designing, organizing, planning and managing the collection, evaluation, analysis, compilation and dissemination of statistical data.
- Helped office personnel with paperwork and data entry
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.
Education
BSC - Economics -
University of Lagos
08.2024
IBM Data Analysis Visualization Specialization -
Coursera, Online
02.2024
Google Data Analytics Specialization - Data Analytics -
Coursera, Online
10.2023
OND - Statistics -
Federal Polytechnic, Ado-Ekiti
Ado-Ekiti, Ekiti04.2015
Skills
- Data Validation
- Data Visualization and Presentations
- Clear and Concise Communication
- Report Writing
- Query Tools
- Tableau
- Data Filtering
- Attention to Detail
- SQL
- Team Collaboration
- MS Office
- Document and Records Management
- Data Collection Management
- Report Preparation
- Data Science with R Programming
- Microsoft Power BI
- Trend Data Analysis
- Advanced Excel Spreadsheet Functions
References
Available on request
Hobbies and Interests
- Music
- Reading
- Writing
Certification
- Google Data Analytics Certification, Coursera
- IBM Data Analysis and Visualization, Coursera
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Branch Support/Data Analyst
Vic Lawrence & Associates / FirstBank of Nigeria
12.2021 - Current
Customer Service Officer
Vic Lawrence & Associates / FirstBank of Nigeria
01.2017 - 12.2021
Intern Trainee
FirstBank of Nigeria
06.2015 - 06.2016
Statistician Trainee
National Bureau of Statistics
07.2013 - 12.2013
BSC - Economics -
University of Lagos
IBM Data Analysis Visualization Specialization -
Coursera, Online
Google Data Analytics Specialization - Data Analytics -
Coursera, Online
OND - Statistics -
Federal Polytechnic, Ado-Ekiti
- Google Data Analytics Certification, Coursera
- IBM Data Analysis and Visualization, Coursera
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