OLUWAKEMI AKINKUNMI

• Managed the full employee lifecycle (onboarding, engagement, performance, and offboarding) for 80-100+ employees, improving overall HR service delivery efficiency by 20–30%
• Utilized HR data tools (Excel, Tableau) to generate reports and insights that supported 10–15% improvement in hiring accuracy and workforce planning decisions
• Built and maintained HR dashboards tracking key metrics such as turnover, headcount, and recruitment efficiency, reducing manual reporting time by 30–40%
• Partnered with HR and leadership teams to optimize HR processes, contributing to a 20–25% increase in operational efficiency across HR workflows
• Supported employee engagement initiatives (surveys, feedback programs, internal activities), increasing participation rates by 15–30% and improving overall employee satisfaction
• Streamlined onboarding workflows based on prior HR/admin experience, reducing onboarding time by 20–35% and improving new hire readiness
• Maintained accurate employee records for 100% of staff data, improving data integrity and reducing documentation errors by up to 30%
• Played an active role in performance management cycles, achieving 90–98% completion rate for performance reviews across assigned teams
• Applied strong coordination and organizational skills to improve HR operational efficiency, reducing process delays by 20–25%
• Implemented process automation initiatives that reduced manual HR tasks by 25–40%, improving reporting and administrative speed
• Collaborated with cross-functional teams (HR, finance, operations) on shared objectives, improving execution efficiency by 15–20%

Olukemi Akinkunmi

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• Managed day-to-day office administration to ensure smooth and efficient business operations
• Coordinated schedules, meetings, and appointments for management and teams
• Handled internal and external communications, including emails, phone calls, and correspondence
• Maintained accurate filing systems, employee records, and confidential documentation
• Supported HR functions such as recruitment coordination, interview scheduling, and onboarding processes
• Monitored office supplies and coordinated procurement to ensure operational continuity
• Assisted in preparing reports, presentations, and administrative documents for management use
• Liaised with vendors, service providers, and internal departments to support business operations
• Ensured compliance with organizational policies and administrative procedures
• Contributed to process improvements that enhanced office efficiency and workflow management
• Enhanced customer satisfaction by resolving complaints promptly and professionally.
• Drafted periodic reports to inform upper management on KPIs and operational issues.

• Streamlined processes through 100% efficient record keeping.
• Ensured smooth running of operations with timely preparation of reports.
• Assisted customers in making informed decisions by providing detailed product information.
• Managed high volume of inbound calls for quick resolution of customer issues.
• Enhanced communication channels through regular updates on company policies and promotions.
• Facilitated customer loyalty programmes to enhance customer retention.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Processed inbound customer calls, providing information on service or product upgrades
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.

• Act as main client liaison for North American clients, promptly addressing their needs and boosting satisfaction.
• Manage client inquiries professionally, aiming for 15% increase in prompt issue resolution.
• Foster trust and loyalty through customer-centric approaches, targeting 10% increase in client retention.
• Relay valuable customer feedback to enhance service quality, aiming for 20% increase in satisfaction ratings.
• Analyse customer data to identify retention opportunities, targeting a10% increase in retention rates.
• Implement proactive measures to enhance satisfaction, aiming for 15% increase in overall client satisfaction.
• Ensure strict adherence to security and quality control protocols, maintaining 100% accuracy and compliance.
• Handled difficult situations calmly, delivered positive outcomes under pressure.
• Surpass productivity standards while maintaining data integrity and confidentiality.
• Utilise sales force and web applications to engage clients, resulting in 25% increase in customer outreach.
• Effectively communicate product information and streamline application processes for clients