Oluwakemi Adeola
Interior Designer
Lagos,Lagos
Summary
Adept at transforming spaces and experiences, I leveraged my expertise in decorative finishes and excellent communication at Rekade Events and Homes to elevate client satisfaction and foster key relationships. My knack for blending innovative design with practical problem-solving resulted in uniquely tailored spaces, significantly enhancing living and commercial environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Events Decorator and Interior Designer
Rekade Events and Homes
01.2024 - Current
- Developed space planning concepts, color palette selections, and textile presentations.
- Led interior design across conceptual, schematic, design development, and construction document phases.
- Participated in furniture selection and documentation of specifications.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Developed strong partnerships with local artisans and craftsmen to incorporate unique elements into custom designs.
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings and kitchen items.
- Conducted post-project follow-ups with clients to ensure satisfaction levels were maintained over time.
- Achieved cost-effective project outcomes by reusing and repurposing existing decor elements creatively.
- Facilitated workshops on DIY decor techniques, empowering clients with skills to make small updates on their own.
- Enhanced client satisfaction by delivering high-quality decoration services within given timeframes.
- Increased client satisfaction by efficiently managing timelines and ensuring project completion within agreed deadlines.
- Transformed residential spaces into vibrant and comfortable environments, enhancing living experience.
- Revitalized commercial spaces, contributing to more inviting atmosphere with innovative lighting and layout designs.
- Coordinated with clients to understand their vision, leading to highly personalized and satisfying decor outcomes.
- Educated clients on maintenance of newly decorated spaces, ensuring long-term satisfaction with delivered projects.
- Customized lighting solutions to enhance mood and functionality of spaces, aligning with client needs and preferences.
- Negotiated with contractors to ensure work was completed to high standard, on time, and within budget.
- Stayed up-to-date with industry trends, incorporating fresh ideas into design concepts.
- Trained junior decorators in best practices and techniques, fostering professional growth within the team.
- Collaborated with clients to develop personalized design concepts, resulting in uniquely tailored spaces.
- Utilized advanced design software tools to create detailed visualizations of proposed designs for client approval.
- Enhanced room aesthetics by selecting and applying color schemes that complemented architectural features.
- Read job orders and inspected workpieces to determine work procedures and materials required.
- Selected, weighed, mixed and added production input materials in correct proportions and order of operations.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Implemented multiple high-end residential and commercial interior design projects within cost, quality and timeframe targets.
Customer Service Representative and Accountant
Ashamic Global Nigeria Limited
01.2023 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
- Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Telesales Representative and Portfolio Manager
Trade Depot Plc
01.2021 - 10.2022
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
- Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
- Overcame objections using friendly, persuasive strategies.
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
- Provided valuable feedback to management regarding customer concerns and market trends, contributing to the ongoing improvement of company strategies.
- Improved product knowledge, attending regular training sessions and staying updated on industry trends.
- Consistently exceeded sales targets by utilizing effective upselling techniques and persuasive communication skills.
- Recorded contact information of customers and potential customers in internal database.
- Minimized lost sales opportunities, following up on leads promptly and maintaining open lines of communication with prospects.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Supported new team members in adapting to company processes quickly, serving as a mentor for best practices in telesales operations.
- Adapted communication styles according to individual client preferences while adhering to professional standards, facilitating rapport building.
- Streamlined the sales process by implementing efficient time management strategies and prioritizing tasks.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Escalated concerns or advanced problem calls to management staff.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily and weekly sales reporting using assigned tools.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Called prospective customers in designated market area to qualify leads.
- Made average of 200 outbound and inbound calls per day.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Recorded and updated customer information in online systems.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Senior Sales Executive
Access Bank Plc
06.2018 - 12.2019
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
- Calculated sales commission for sales team of Number representatives.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Utilized multiple marketing strategies to improve profitability.
- Expanded market presence by pursuing lucrative leads and seeking to close deals.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
Education
Bachelor Of Science - Economics
Bowen University Iwo
Osun State, Nigeria 07.2016
Skills
Surface coating
Timeline
Events Decorator and Interior Designer
Rekade Events and Homes
01.2024 - Current
Customer Service Representative and Accountant
Ashamic Global Nigeria Limited
01.2023 - 12.2023
Telesales Representative and Portfolio Manager
Trade Depot Plc
01.2021 - 10.2022
Senior Sales Executive
Access Bank Plc
06.2018 - 12.2019
Bachelor Of Science - Economics
Bowen University Iwo
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