Adobe Premiere pro
OLUWAGBENGA SHAFE
Lagos
Summary
Dynamic Scrum Master with a proven track record at Isaac-Bern Associate, enhancing team productivity and project delivery through expert application of Agile best practices and effective team facilitation. Excelled in stakeholder management and risk identification, achieving significant improvements in project outcomes. Skilled in fostering customer relations and driving Agile methodology adoption for optimized performance.
Overview
14
14
years of professional experience
Work History
Scrum Master
Isaac-Bern Associate
05.2019 - 12.2024
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Led sprint reviews and planning meetings to promote full team engagement.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Worked to provide continuous improvement for product development lifecycle.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Evangelized Agile as strategic asset of culture and business value.
- Communicated project updates to stakeholders at all levels.
- Wrote, updated and maintained project documentation.
- Trained personnel on use of IT tools and applications.
- Monitored and tracked project progress to support timely completion.
- Implemented best practices to drive quality IT project delivery.
- Led cross-functional teams to successfully complete IT projects.
- Resolved staff conflicts and identified potential areas of improvement.
- Partnered with project team members to identify and quickly address problems.
- Established and enforced project timelines and deadlines.
Head Customer Service Manager
Ecobank Nigeria
01.2011 - 05.2019
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Master of Arts - Sociology
University of Lagos
Lagos, Nigeria01-2023
Skills
- Development team trainings
- Agile best practices
- Project management
- Requirements gathering
- Sprint planning
- Leading scrum meetings
- Presentation skills
- Scrum processes
- Risk identification
- Customer interaction
- Workflow Analysis
- Software development lifecycle
- Effective customer communication
- Meeting facilitation
- Public speaking
- Meeting participation
- Customer requirements analysis
- Team facilitation
- Stakeholder management
- Backlog management
Accomplishments
- Supervised team of 30 staff members.
- Achieved deployment of new client Onboarding software for through effectively helping with creation of roles, client interface, removal of glitches, migration of data from old software.
- Collaborated with team of 10 in the set-up of 3 new business offices developing the project phases, building the team for execution, recruitment of new staff, onboarding of new business employee of the core software platforms. Ensuring seamless take-off new business units.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing with new mobile application to determine, document and forward to IT tofix all glitches. This led to increase incustomer retention of over 60 percent.
- Achieved stronger social media presence by introducing the use of Adobe Premiere Pro, Adobe After Effect , Videoscribe Whiteboard and Createstudio Pro 3D animation Videos.
Affiliations
- Scrumstudy USA
Playing football, Learning New AI software
I am a lover of FC Barcelona Team and also follow the games of Chelsea. I use a number of AI Softwares to create stunning videos for our project teams. I am always researching to find news ways of using Artificial Intelligence
Software
Createstudio pro
Capcut
Avatarbuilder
HeyGen
Timeline
Scrum Master
Isaac-Bern Associate
05.2019 - 12.2024
Head Customer Service Manager
Ecobank Nigeria
01.2011 - 05.2019
Master of Arts - Sociology
University of Lagos
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