MS Suites
Oluwagbenga Adesanya
Managing Director
Lagos
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in sales and relationship management.
Overview
13
13
years of professional experience
16
16
years of post-secondary education
Work History
Managing Director/Chief Operating Officer
Glaze Credit Limited
Lagos
12.2020 - Current
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Evaluated service contracts and collaborated with legal counsel on negotiated improvements.
- Introduced new methods, practices and systems to reduce turnaround time.
- Established personnel performance metrics to encourage efforts toward common goals.
- Prepared annual budgets with controls to prevent overages.
Relationship Management Officer
Wema Bank Plc
Lagos
12.2013 - 11.2020
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Prepared variety of different written communications, reports and documents.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and other communications.
Personal Banking Officer
StanbicIBTC Bank Plc
Lagos
04.2012 - 11.2013
- Promoted financial products by maintaining excellent service offering knowledge.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Administrative Manager/Accountant
F.B.A. Nabena & Co.
Lagos
01.2011 - 04.2012
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Kept operations in compliance with local regulations by developing and directing effective internal systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Updated reports, managed accounts and generated reports for company database.
Assistant Lecturer
Federal College of Education (Technical), Ajah Study Centre
Lagos
07.2010 - 12.2010
- Developed easy and open rapport with students to encourage engagement and academic progress.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Met with students during and after office hours to address concerns and offer feedback.
- Reviewed teaching activities and identified and implemented strategies to improve student learning outcomes.
- Initiated and facilitated classroom discussions.
- Prepared and organized different teaching aids for use in classroom.
Operations Manager
Urualla Microfinance Bank Plc
Owerri
07.2009 - 06.2010
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Formulated processes to reduce downtime and financial loss.
- Introduced new methods, practices and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Partnered with vendors and suppliers to effectively manage and budget.
- Developed systems to track and log work issues.
Education
Master of Science - Industrial Relations And Personnel Management
University of Lagos
Akoka - Lagos 09.2019 - Current
Bachelor of Science - Business Administration And Management
Ekiti State University (Former Uni of Ado-Ekiti)
Ado-Ekiti, Ekiti State - Nigeria. 11.2004 - 04.2009
Pre-Degree - Business Management
Ekiti State University (Former Uni of Ado-Ekiti)
Ado-Ekiti, Ekiti State - Nigeria. 01.2002 - 06.2004
High School Diploma -
Ilado Community High School
Osborn Road, Ikoyi - Lagos, Nigeria. 06.1995 - 12.2001
Skills
Operating Budget Management
Managing service operations
Managing cash
Managing multiple projects
Managing cash register
Managing communications channels
Managing client relations
Managing deadlines
Managing unit operations
Operating equipment
Accomplishments
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved issues with performance which led to increase in sales and revenue.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with colleagues in the flot the Company first and second branches.
- Achieved staff compliance and buy-in through effectively effective communication.
Software
Interests
Learning, traveling, meeting new friends, soccer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Managing Director/Chief Operating Officer
Glaze Credit Limited
12.2020 - Current
Master of Science - Industrial Relations And Personnel Management
University of Lagos
09.2019 - Current
Relationship Management Officer
Wema Bank Plc
12.2013 - 11.2020
Personal Banking Officer
StanbicIBTC Bank Plc
04.2012 - 11.2013
Administrative Manager/Accountant
F.B.A. Nabena & Co.
01.2011 - 04.2012
Assistant Lecturer
Federal College of Education (Technical), Ajah Study Centre
07.2010 - 12.2010
Operations Manager
Urualla Microfinance Bank Plc
07.2009 - 06.2010
Bachelor of Science - Business Administration And Management
Ekiti State University (Former Uni of Ado-Ekiti)
11.2004 - 04.2009
Pre-Degree - Business Management
Ekiti State University (Former Uni of Ado-Ekiti)
01.2002 - 06.2004
High School Diploma -
Ilado Community High School
06.1995 - 12.2001