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OLUWAFUNMILEYI RACHAEL OLASANOYE
Executive Administrative Officer
FCT,Abuja
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering [2] years of experience providing quality administrative support to clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Freelancer
Picowoker
Abuja
02.2021 - Current
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Collaborated with team members to achieve target results.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Accountant
Maple Ozonized water LTD
Abuja
07.2018 - 12.2020
- Provides financial information to management by researching and analyzing accounting data
- Helps businesses make critical decisions by collecting, tracking and correcting company’s finances
- Prepares asset, liability and capital account entries by compiling and analyzing account information
- Gathered financial information, prepared documents and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Leveraged finance knowledge to strengthen controls and improve transparency.
Customer Service Representative
Bestway international
ondo
05.2015 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Managed timely and effective replacement of damaged or missing products.
Education
Bachelor of Science - (ED) Geography
Obafemi Awolowo University (Adeyemi College of Education)
Ondo 04.2012 - 04.2012
Skills
Project Management
Written Communication
Self-Motivated
Organization and Time Management
Google Workspace
MS Office
Analytical and Critical Thinking
Teamwork and Collaboration
Multitasking Abilities
Excellent Communication
G-Suite
Software
Certification
Network Security Expert (NSE1&2)
Timeline
Freelancer
Picowoker
02.2021 - Current
Accountant
Maple Ozonized water LTD
07.2018 - 12.2020
Customer Service Representative
Bestway international
05.2015 - 05.2018
Bachelor of Science - (ED) Geography
Obafemi Awolowo University (Adeyemi College of Education)
04.2012 - 04.2012