Oluwafunmilayo Afolabi
Itire, Surulere,Lagos
Summary
A Tenacious and personable customer service officer looking for a customer related position in which my relational abilities joined with my critical thinking abilities can be valuable in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.
Overview
8
8
years of professional experience
Work History
Customer Service Officer
United Bank for Africa
12.2019 - Current
- Manage a daily flow of 30-40 customer escalations.
- Responded to customer inquiries, providing information on bank accounts, policies, products, and services.
- Work with customers to identify a root problem, create a solution, and rebuild trust in our bank. Ensure timely follow-up to confirm that concerns were addressed, solutions were delivered, and satisfaction was attained.
Front Desk Officer
Dulux Colour Centre
Lagos
12.2018 - 11.2019
- Provided potential excellent services to new and existing customers.
- Attended to enquiries and channelled difficult issues to appropriate departments.
- Handled sales negotiation on behalf of the office manager.
- Provided sales reports and other data pertaining to sales and customers to dept head.
- Managed the office environment and ensure the right ambience was maintained at all times.
Receptionist
Rofel Hotel
Ibadan
01.2018 - 10.2018
- Supervised the arrival and departure of all guests coming into the hotel.
- Monitored all reservations as per the appropriate reservation procedure.
- Administered all guests and allocated room to guests.
- Evaluated all guests’ payments and determined appropriate credit checking procedures.
- Managed all queries coming from customers and provided appropriate reply.
Education
BSC - Political Science
National Open university
Diploma - Local Government and Public Admin
The Polytechnic Ibadan
West Africa Senior School Certificate Examination -
Ideal Comprehensive High School
LagosSkills
- Competent communication skills
- Personable and enthusiastic personality
- Exceptional listening skills
- Strong organizational skills
- Time management skills
References
Available on request
Languages
English
Upper Intermediate
B2
Timeline
Customer Service Officer
United Bank for Africa
12.2019 - Current
Front Desk Officer
Dulux Colour Centre
12.2018 - 11.2019
Receptionist
Rofel Hotel
01.2018 - 10.2018
BSC - Political Science
National Open university
Diploma - Local Government and Public Admin
The Polytechnic Ibadan
West Africa Senior School Certificate Examination -
Ideal Comprehensive High School