Open To Work
OLUWAFUNMBI OMOKUROLUE
Customer Support • Executive Operations • Client Relations • Remote Collaboration
Lagos
Work Preference
Summary
Customer Support and Administrative Professional with experience managing high-volume customer interactions, executive operations, stakeholder communication, and business coordination across telecommunications and corporate environments. Skilled in customer relationship management, issue resolution, documentation, remote collaboration, and operational support. Known for strong communication, professionalism, multitasking, and delivering efficient support in fast-paced environments.
Overview
1
1
Certification
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Executive Assistant & Operations Support Coordinator
Anchor Telecoms
04.2025 - Current
- Provide high-level executive, operational, and communication support to senior leadership, ensuring smooth day-to-day business operations across multiple functions.
- Coordinate 15+ executive meetings, stakeholder engagements, project follow-ups, and strategic business discussions monthly.
- Manage calendars, travel logistics, schedules, itineraries, and confidential executive correspondence.
- Prepare executive reports, meeting minutes, presentations, briefs, and operational documentation supporting business decision-making.
- Support major initiatives including network expansion and infrastructure projects by coordinating communication, documentation, and stakeholder alignment.
- Assist with end-to-end government contract bidding processes by coordinating tender documentation, compliance requirements, and submission timelines.
- Collaborate with internal teams, vendors, regulatory stakeholders, and external partners to improve workflow efficiency and operational coordination.
- Track action items, project deliverables, and pending approvals to reduce delays and improve operational execution.
- Handle sensitive business information with professionalism, discretion, and strong attention to detail.
Customer Care Specialist – Premium Support Unit
Globacom Nigeria
08.2021 - 03.2024
- Handled 100+ inbound customer interactions daily across multiple support channels while maintaining excellent service standards and timely issue resolution.
- Promoted to a specialized support unit responsible for managing premium customer accounts, escalated complaints, and high-priority service requests.
- Maintained a 98% customer satisfaction rate through personalized support, effective communication, and proactive problem-solving.
- Resolved billing, network, subscription, and service-related complaints while ensuring accurate documentation and follow-up.
- Utilized CRM systems to track customer interactions, monitor service trends, escalate technical concerns, and support issue resolution.
- Strengthened customer retention through responsive communication, relationship management, and tailored customer support solutions.
- Collaborated with cross-functional teams to resolve customer concerns efficiently and improve overall customer experience.
- Managed back-to-back customer interactions in fast-paced environments while maintaining professionalism and service quality.
- Supported service recovery efforts by handling dissatisfied customers and escalating critical issues appropriately.
Client Service Executive
Bosworth Marketing Consulting
05.2021 - 08.2021
- Served as the primary liaison between clients and internal teams, ensuring seamless communication across multiple projects and campaigns.
- Managed client requests, project timelines, and internal coordination to support timely delivery and service quality.
- Prepared proposals, coordinated client briefs, and supported relationship management activities.
- Conducted regular follow-ups with clients to address concerns, communicate updates, and maintain positive working relationships.
- Collaborated with internal departments to ensure project deliverables aligned with client expectations and deadlines
Customer Service Representative
Jumia Nigeria
11.2020 - 01.2021
- Resolved customer complaints through phone, email, and digital support channels.
- Assisted customers with orders, refunds, exchanges, and account-related inquiries.
- Maintained accurate records and processed customer requests efficiently.
Education
High School Diploma - History
Excel College
Lagos 09.2007 - 07.2013
Bachelor of Arts - History
University of Lagos
Lagos 01.2015 - 10.2018
Skills
- Customer Support
- CRM Systems
- Client Relations
- Email & Phone Support
- Executive Support
- Remote Collaboration
- Stakeholder Communication
- Conflict Resolution
- Documentation & Reporting
- Calendar Management
- Operations Coordination
- Microsoft Office Suite
- Google Workspace
- Travel Coordination
- Multitasking
- Administrative Support
Certification
Project Management Professional (PMP) — Edgeline Careers
Hobbies
Cooking, Travelling, Music
Timeline
Executive Assistant & Operations Support Coordinator
Anchor Telecoms
04.2025 - Current
Customer Care Specialist – Premium Support Unit
Globacom Nigeria
08.2021 - 03.2024
Client Service Executive
Bosworth Marketing Consulting
05.2021 - 08.2021
Customer Service Representative
Jumia Nigeria
11.2020 - 01.2021
Bachelor of Arts - History
University of Lagos
01.2015 - 10.2018
High School Diploma - History
Excel College
09.2007 - 07.2013