Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

Oluwafisayo Sofowora

Business Operations Analyst
Lagos,LA
Either I win or I learn
Oluwafisayo Sofowora

Summary

Senior Operations Analyst with 3+ years of experience at Interswitch Group, specializing in evaluating business processes and optimizing workflows for improved efficiency. Demonstrated success in identifying operational inefficiencies, implementing cost-saving strategies, and managing large-scale projects involving over 1 million transactions. Key achievements include driving operational improvements and enhancing customer satisfaction by over 10%.

Overview

8
years of professional experience

Work History

Interswitch Group
Lagos

Lead, Network Reconciliation
04.2024 - Current

Job overview

  • Daily Monitoring and Reporting of Reconciliation activities
  • Quality Assurance review of reconciliation activities
  • Applied critical thinking to analyze problems, evaluate solutions and select best decisions
  • Delivered reports outlining project progress and results
  • Stakeholder engagements and mapping of reconciliation scope for new products
  • Engaged in brain-storming sessions and group discussions with cross-functional teams

Interswitch Group
Lagos

Senior Reconciliation Analyst
04.2023 - 03.2024

Job overview

  • Streamlined reconciliation processes, resulting in significant cost savings and increased organizational efficiency
  • Training and on-boarding of new team members
  • Built dashboards to actively monitor transactions
  • Develop and document reconciliation processes

Interswitch Group
Lagos

Reconciliation Executive
01.2022 - 03.2023

Job overview

  • Managed and reconciled over 1,000,000 transactions for the Industry Eco-systems and financial inclusion business
  • Account Management and reconciliation (NIBSS Instant Payment, Internet Payment Gateway, AMEX, PTSP etc)
  • Used SQL knowledge to write queries for improved reconciliation processes

Access Bank Plc
Lagos

Client Relationship Executive
04.2017 - 12.2021

Job overview

  • Monitored statutory and regulatory changes, implementing accordingly for compliant operations
  • Kept track of current and potential clients needs to recommend new applicable products and services
  • Assessed market and competitor activity to remain ahead of trends
  • Conducted customer surveys and recommended ways of improving customer satisfaction leading to a retention by over 10% of the bank's market share

Education

University of Lagos Lagos

Bachelor of Science (Hons) from Physiology
01.2015

Skills

  • Microsoft Office Suite
  • Data Analysis
  • Customer Relationship Management (CRM)
  • JIRA Software
  • Microsoft SQL Server
  • Data Entry
  • Automation Workflows
  • Cross-Functional Team leadership
  • Agile methodologies
  • ITIL Framework Understanding
  • Risk Assessment
  • Process Development

Certification

  • Lean Six Sigma (Yellow Belt) -Lean Six Sigma Group
  • Enterprise Design Thinking Practitioner -IBM
  • Payment Engineering Associate - Interswitch Group
  • Project Management Professional
  • Business Process Modelling

Interests

Artificial Intelligence

Robotics and Digital workflows

Technology Education

Payment Processing and Infrastructure

Timeline

Lead, Network Reconciliation

Interswitch Group
04.2024 - Current

Senior Reconciliation Analyst

Interswitch Group
04.2023 - 03.2024

Reconciliation Executive

Interswitch Group
01.2022 - 03.2023

Client Relationship Executive

Access Bank Plc
04.2017 - 12.2021

University of Lagos Lagos

Bachelor of Science (Hons) from Physiology

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Oluwafisayo SofoworaBusiness Operations Analyst