Oluwafisayo Sofowora

• Streamlined operational processes, resulting in significant cost savings and increased organisational efficiency.
• Engaged cross-functional teams to execute high-impact projects for timely delivery to meet and exceed stakeholder expectations.
• Fostered culture of continuous improvement by championing innovation and implementing best practices across departments.

Acting Head, Service Reconciliation:

• Daily Monitoring and Reporting of Reconciliation activities within the Team
• General process improvements and project tracking.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Delivered reports outlining project progress and results.
• Stakeholder engagements and mapping of reconciliation scope for new products.
• Engaged in brain-storming sessions and dicussions within the unit.

• Responsible for managing and reconciling transactions within the Industry Eco-systems and Financial Inclusion Business.
• Optimization of Reconciliation Tools and Processes.
• Transaction Monitoring and Reporting.
• B2B/ B2C Engagements for Conflict resolution
• Training and on-boarding of new team members.
• Daily and Weekly QA of the reconciliation activities within the team.
• Applied positive customer service approach to increase satisfaction levels.

• Responsible for transaction reconcilation between Internal and External systems
• Conflict Resolution using tools like JIRA and CRM
• Built dashboards to actively monitor transactions.
• Account Management and reconciliation (IFIS NIP, Payment Gateway, AMEX, PTSP)
• Daily Transaction Reporting
• Used SQL knowledge to write queries and stored procedures for improved reconciliation processes.

• Kept track of current and potential clients needs to recommend new applicable products and services.
• Reviewed client files to identify opportunities for cross selling.
• Nurtured positive customer relationships to increase satisfaction and loyalty.
• Monitored statutory and regulatory changes, implementing accordingly for compliant operations.
• Communicated client feedback to leadership teams and identified improvement possibilities.
• Assessed market and competitor activity to remain ahead of trends.
• Conducted customer surveys and recommended ways of improving customer satisfaction.