Oluwafisayo Onawale
Customer Service Specialist
Lagos
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized [Job Title] with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
6
6
Certificates
Work History
Customer Service Specialist
Wema Bank Plc
Ikeja,Lagos
07.2015 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained and managed customer files and databases.
- Developed customer service improvement initiatives to decrease customer wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted customers with opening accounts and signing up for new services.
- Recorded product or service failure complaints and notified appropriate departments.
Sales Executive
First City Monument Bank
Ikoyi, Lagos
05.2014 - 02.2015
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed and led sales training initiatives for employees and teams across organization.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
P.A to the Caretaker Chairman
Agatu Local Government,Obagaji
Agatu,Benue State
11.2011 - 10.2012
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-to-day duties accurately and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Customer Service Officer
Fotnet IT consultant
Abeokuta,Ogun State
01.2007 - 08.2009
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Education
Bachelor of Science - Mass Communication
Crescent University Abeokuta
Abeokuta, Ogun State 06.2018 - 12.2020
Higher National Diploma - Mass Communication
Moshood Abiola Polytechnic
Abeokuta ,Ogun State 07.2009 - 09.2011
National Diploma - Mass Communication
Moshood Abiola Polytechnic
Abeokuta, Ogun State 07.2004 - 09.2007
Skills
Complaint resolution
undefinedCertification
Digital Transformation
Timeline
Work Smarter, Not Harder
07-2022
Business Writing
07-2022
Digital Transformation
09-2020
Al For Everyone
09-2020
Introduction to Cyber Attacks
09-2020
Innovation and Emerging Technology: Be Disruptive
09-2020
Bachelor of Science - Mass Communication
Crescent University Abeokuta
06.2018 - 12.2020
Customer Service Specialist
Wema Bank Plc
07.2015 - Current
Sales Executive
First City Monument Bank
05.2014 - 02.2015
P.A to the Caretaker Chairman
Agatu Local Government,Obagaji
11.2011 - 10.2012
Higher National Diploma - Mass Communication
Moshood Abiola Polytechnic
07.2009 - 09.2011
Customer Service Officer
Fotnet IT consultant
01.2007 - 08.2009
National Diploma - Mass Communication
Moshood Abiola Polytechnic
07.2004 - 09.2007
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