Oluwafemi Osota
Ikeja
Summary
A result driven HR Assistant with strong knowledge of office administration and human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements that positively impact the organizations growth and development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
Lennon Computers
05.2019 - Current
- Organized new employee orientation schedules for new hires
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Updated and maintained employee attendance records.
- Handled new hire paperwork and logistics, set up computer logins and email addresses
- Submit Staff Appraisal documents to the Human Resource Manager
Customer Service Officer
Adedass Foods
09.2017 - 12.2019
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted company brand and unique offerings through personalized customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Bachelor Of Science - Human Resource Management
Bestower International University
Republique Du Benin02.2024
Higher National Diploma - Animal Production Technology
Lagos State Polytechnic
Lagos, Nigeria 07.2015
Skills
- Recruitment and selection
- Employee Relations
- Administrative Support
- Microsoft office suites
- Workforce Planning
- Conflict resolution
- Employee Onboarding
- Talent management
Certification
- Institute of Counselling Nigeria(ICN)- Certified Professional Counsellor
Accomplishments
- Achieved result by completing task with accuracy and efficiency
- Comprehensive employee recognition system resulting in improved employee morale
- Conducted training programs that improved employee performance
- Facilitated the resolution of numerous complex employees and conflicts
Availability
Due Notice
Timeline
Human Resources Assistant
Lennon Computers
05.2019 - Current
Customer Service Officer
Adedass Foods
09.2017 - 12.2019
Bachelor Of Science - Human Resource Management
Bestower International University
Higher National Diploma - Animal Production Technology
Lagos State Polytechnic
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