Oluwafemi Olanike
Mowe,OG
Summary
Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hospitality Supervisor
Rccg 2000 Project Chalet
01.2023 - Current
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement
- Scheduled and rotated staff for adequate coverage and fair distribution of workload
- Directed food preparation and cooking activities to meet health and safety standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees
Communication Officer
FusionPlus Ltd
10.2021 - 12.2022
- Establish methods to meet work schedules and coordinate work activities with other departments or subcontractors
- Established and maintained effective communication channels with internal and external stakeholders, resulting in improved customer service and satisfaction
- Managed over 30 customer calls per day listened carefully to each caller, asking vital questions and worked hard to keep caller calm in very stressful situations.
- Multitasked effectively by speaking to callers and simultaneously typing information into system to maintain optimal performance levels.
Administrative HR Assistant
D'auditorium System
04.2020 - 09.2021
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Coordinated employee training programs to improve productivity and performance.
- Filed paperwork, sorted, and delivered mail and maintained office organization
Customer Service Representative
TFMC Logistics
11.2014 - 12.2018
- Maintained customer service records and updated customer profiles in CRM systems.
- Resolved customer inquiries and complaints via phone, email and chat, resulting in customer satisfaction rate.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
High School Diploma -
United Secondary School
Agugu, Ibadan, Nigeria07.2019
Bachelor of Arts - Sociology
Adekunle Ajasin University
Akungba, Ondo05.2012
High School Diploma -
Olubadan High School
Ibadan, Nigeria06.2006
Skills
- Critical thinking and problem
- Ability to Work Under Pressure
- Effective Time Management
- Ability to Work in Team
- Communication Skills
- Customer Service
- Food Safety
- Front office operations
Professional Credentials
- Health, Safety and Environment
- Strategic Management
Volunteer Experience
Secretary, 01/2019 - 03/2020,
Hommy International School, Ibadan, Nigeria,
- Organized fund raising events
- Maintained accounting records,
- Answered questions and directed students, staff and visitors as needed
- Followed office protocol and procedures in answering phone calls.
References
Available upon request
Certification
- Strategic Intelligence Training - 2013
- Health,Safety and Environment -2013
Languages
English
Native language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Hospitality Supervisor
Rccg 2000 Project Chalet
01.2023 - Current
Communication Officer
FusionPlus Ltd
10.2021 - 12.2022
Administrative HR Assistant
D'auditorium System
04.2020 - 09.2021
Customer Service Representative
TFMC Logistics
11.2014 - 12.2018
High School Diploma -
United Secondary School
Bachelor of Arts - Sociology
Adekunle Ajasin University
High School Diploma -
Olubadan High School