Learning new things
OLUWADEYI TOLULOPE OLABISI
Team Lead, Customer Service Officer
OSOGBO
Summary
Customer Service and Banking Professional with 8+ years of experience delivering exceptional client support in high-volume financial and service environments. Proven expertise in CRM systems, complaint resolution, customer retention, digital banking support, and team leadership. Recognized for improving service efficiency, maintaining compliance, and building strong customer relationships. Seeking to contribute strong service excellence and problem-solving skills to a growth-oriented organization.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
3
3
Certifications
1
1
Language
Work History
Team Lead, Asset Creation
Rosabon Financial Services
01.2024 - Current
- Lead and coordinate the Asset Creation team to onboard prospective customers and ensure accurate documentation.
- Supervise loan documentation review, customer verification, and compliance with company policies.
- Act as a liaison between clients and management to improve service delivery and turnaround time.
- Train and mentor team members on company products, customer engagement, and operational procedures.
- Support recruitment and onboarding of qualified team members.
- Key Achievements
- Improved document processing turnaround time by 20% through better workflow coordination.
- Maintained high compliance standards and operational accuracy across team activities.
Customer Service Officer
First Bank of Nigeria Plc
01.2017 - 01.2024
- Delivered front-line customer support for account inquiries, complaints, and banking transactions.
- Logged, tracked, and resolved customer issues using CRM systems in line with service level agreements (SLAs).
- Processed cash deposits, cheques, and monetary instruments with high accuracy.
- Promoted digital banking products, contributing to reduce in-branch congestion.
- Marketed bank products and services to walk-in customers, supporting customer acquisition and retention.
- Key Achievements
- Consistently received high customer satisfaction ratings in quarterly reviews.
- Reduced average customer wait time by improving service flow and task prioritization.
Customer Service Representative
Ultimate Eye Clinic
01.2015 - 01.2017
- Managed patient inquiries, appointment scheduling, and front-desk support.
- Maintained accurate records and documentation for multiple HMO providers.
- Prepared weekly and monthly service reports to support administrative operations.
- Ensured a positive patient experience through clear communication and empathy.
Education
B.Sc. - Psychology
Olabisi Onabanjo University
Ago-Iwoye, Ogun State01.2013
Skills
Customer Service & Relationship Management
Complaint Handling & Escalation Resolution
CRM Systems (Salesforce, Zoho, Internal Banking CRM)
Banking Operations & Transaction Processing
Digital Banking Support & Customer Education
Team Leadership & Staff Training
Data Entry & Documentation Accuracy
Certification
Customer Service Excellence Certification – Barnsfold Resources (2016)
Interests
Timeline
Team Lead, Asset Creation
Rosabon Financial Services
01.2024 - Current
Customer Service Officer
First Bank of Nigeria Plc
01.2017 - 01.2024
Customer Service Representative
Ultimate Eye Clinic
01.2015 - 01.2017
B.Sc. - Psychology
Olabisi Onabanjo University
Reading
I love reading motivationals books and learning from other people's experiences.