Oluwadara Sotonwa

• Worked as an intern with the HR department of the company, to sort the call center dataset

• Discovered the performance of customers and made decisions on how to retain customers that were at risk of churning

• Created a dashboard that showed the performance of center workers and also a customer overview.

• Presented a detailed report on patterns of gender equality, aiding to discover reasons for slow progress in achieving gender balance at the certain levels in the company

• Organized, reviewed, and filed paperwork for secure recordkeeping.
• Greeted every guest with personable approach and provided knowledgeable service.
• Ensured accurate participant records by diligently maintaining and updating information in the database.
• Developed and implemented registration policies, procedures and timelines for smooth administration processes.
• Streamlined registration processes by implementing efficient online systems and reducing wait times.