Oluwadamisi ladele
yaba lagos,nigeria
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Representative
Dlhighfashion
yaba lagos, nigeria
05.2019 - Current
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Managed 50+ daily calls, taking orders and escalated cancellations.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Bookkeeper
Newday specialist clinic
Surulere, Lagos
11.2019 - 02.2021
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Helped resolve client problems quickly with superior customer service.
- Collected and processed payments.
Education
Bachelor of Business Administration - Business administration
University of Lagos
Lagos, Nigeria 09.2018 - 06.2023
Skills
- A creative thinker, able to conceptualize innovative solutions for complex problems
- Quick to embrace challenge and changes in priority, providing significant result and high levels of accuracy
- An effective written and verbal communicator, with the ability to convey information clearly and concisely
- Highly self motivated professional with strong intrinsic drive to excel and achieve results
- Skilled in decision making, conflict resolution and strategic planning, enabling successful project execution and team efficiency
- Outstanding customer service
- Customer loyalty building
- Problem solving strength
Languages
English
Fluent
Timeline
Bookkeeper
Newday specialist clinic
11.2019 - 02.2021
Customer Service Representative
Dlhighfashion
05.2019 - Current
Bachelor of Business Administration - Business administration
University of Lagos
09.2018 - 06.2023
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