Oluwadamilola A.A Akinwunmi
Summary
Dynamic and results-oriented professional with a diverse background spanning customer service, sales, and management roles. Possessing a Master of Business Administration (MBA) from Hult International Business School, complemented by extensive experience in leading customer-centric initiatives in the energy, automotive, mental health, and food distribution sectors. Adept at leveraging strong communication and problem-solving skills to ensure prompt and professional responses to customer interactions. Demonstrated ability to drive customer satisfaction, sales growth, and operational efficiency through strategic leadership and effective team management. Proven track record of exceeding service standards, optimizing sales processes, and implementing innovative solutions to enhance overall business performance. Fluent in English and proficient in Microsoft Excel and Word. Seeking to leverage expertise and skills to contribute to a dynamic organization's success.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
E.ON Energy
Nottingham, United Kingdom
11.2023 - Current
- Leveraged tools like Kraken for efficient resolution of customer issues, streamlining the process.
- Ensured prompt and professional response to customer interactions, aligning with Audit Quality Framework guidelines.
- Actively pursued optimal solutions for customers, considering their Ability to Pay and striving for Fair Payment Outcomes.
- Identified and addressed issues impacting our ability to meet customer needs, actively contributing to solution development to enhance customer satisfaction.
- Utilized effective questioning and listening skills to understand customer circumstances thoroughly, with a focus on identifying household vulnerabilities.
Customer Services Manager
Andrews Automotive Garage
Lagos, Nigeria
12.2018 - 09.2022
- Exceeded service standard goals by fostering empathetic client relationships.
- Led and supported 15 customer support staff to deliver excellent after-sales care.
- Implemented strategy to improve sales and order management, reducing duplicate orders by 90%.
- Enhanced customer satisfaction through effective issue resolution and empathetic client relationships.
- Streamlined sales processes through website and CRM enhancements, improving efficiency and customer experiences.
Chief Operating Office
Emotions City
Lagos, Nigeria
09.2018 - 11.2018
- Managed daily company operations, consistently achieving financial targets with a monthly 2% increase.
- Led multiple teams in aligning company growth with the mission of aiding individuals facing mental health challenges.
- Collaborated with management to optimize operations and reduce costs by 15%, enhancing overall efficiency and financial stability.
- Cultivated strong relationships with stakeholders, highlighting the company's impact on mentally challenged individuals and its successful outcomes.
- Developed a long-term business strategy introducing outreach programs for abused children and adults, resulting in a 15% increase in company success.
Sales Operations Manager
Ade-Oba Nig Ltd
Lagos, Nigeria
02.2016 - 08.2018
- Analyzed financial data to achieve budget targets, reducing capital expenditure by 5%.
- Implemented strategies to reduce losses and enhance overall company performance.
- Minimized discrepancies by training employees on best practices, policies, and procedures, reducing unpaid debts by 85%.
- Improved financial accountability and operational efficiency, leading to tangible results in loss prevention and debt management.
- Collaborated with senior leadership to recommend corrective actions, including sales and account auditing, improving company operations.
Sales Team Member
Castlebarn (KFC)
London, UK
01.2015 - 01.2016
- Conducted regular inventory management to identify and address discrepancies in stock levels.
- Efficiently managed customer lines to minimize wait times, contributing to high satisfaction levels.
- Enhanced in-store experiences by actively engaging customers and providing exceptional service.
- Utilized mathematical skills to calculate bills accurately and efficiently handle cash and card transactions.
- Actively engaged in selling from the moment of customer greeting, ensuring a personalized experience.
Telesales Agent
Swift Networks
Lagos, Nigeria
04.2013 - 05.2013
- Efficiently managed business pipelines, nurturing leads, and maintaining detailed communication records.
- Initiated proactive contact with new customers and prospects to understand their needs and advance the sales process.
- Consistently met and exceeded daily sales performance targets, achieving more than 25 sales per day.
- Demonstrated exceptional dedication by completing over 40 targeted outbound telephone calls daily to both new and existing customers.
- Played a pivotal role in achieving a remarkable 38% increase in customer retention through consistent training and personal development efforts.
Assistant Auditor
Rural Development Agency
| Calabar, Cross River, Nigeria
04.2012 - 01.2013
- Maintained transparency by detailing project progress and budget adherence in audit reports.
- Summarized completed contract procedures for review by the Internal Auditor, ensuring accuracy and compliance.
- Served as the primary contact for government contract clients, facilitating job appraisal reviews for 25 contractors on a daily basis.
- Produced comprehensive contract audit reports outlining project status and comparing actual time spent to budget for rural contract assignments.
Education
MBA - Master of Business Administration
Hult International Business School
London, UK08-2023
MIB - MA International Business
University of Greenwich
London, UK09-2015
BBA - BSc Business Administration
Babcock University
Ilisan Remo, Ogun State,Nigeria07-2011
Skills
- Sales expertise
- Exceptional customer service
- Team leadership and management
- Analytical and problem-solving skills
- Strategic planning and implementation
- Sales operations
- Strategic planning
- Audit and compliance
- Customer service management
- Leadership and team management
Timeline
Customer Service Specialist
E.ON Energy
11.2023 - Current
Customer Services Manager
Andrews Automotive Garage
12.2018 - 09.2022
Chief Operating Office
Emotions City
09.2018 - 11.2018
Sales Operations Manager
Ade-Oba Nig Ltd
02.2016 - 08.2018
Sales Team Member
Castlebarn (KFC)
01.2015 - 01.2016
Telesales Agent
Swift Networks
04.2013 - 05.2013
Assistant Auditor
Rural Development Agency
04.2012 - 01.2013
MBA - Master of Business Administration
Hult International Business School
MIB - MA International Business
University of Greenwich
BBA - BSc Business Administration
Babcock University
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