OLUWADAMILOLA PRISCILLIA FALOYE
Lagos
Summary
Results-driven and adaptable operations and customer service professional with over 5 years of experience optimizing processes, fostering team collaboration, and ensuring regulatory compliance. Skilled in enhancing customer satisfaction, streamlining operations, and leading cross-functional teams. Proven ability to manage multiple priorities, solve complex problems, and drive strategic objectives. Seeking an opportunity to contribute operational excellence and superior customer service in a dynamic organization.
Overview
6
6
years of professional experience
Work History
Operations/Customer Success Officer
Boecker Public Health
02.2023 - Current
- Developed and maintained strong client and vendor relationships, delivering exceptional support services and ensuring satisfaction
- Conducted regular facility inspections to enhance operational effectiveness and ensure compliance with regulatory standards
- Provided leadership and guidance to cross-functional teams, fostering a culture of continuous improvement and teamwork
- Resolved client issues promptly through effective communication and problem-solving strategies
- Scheduled client appointments efficiently and prepared detailed operational reports
Technical/Customer Support Officer
GRICD/ISN Medical
01.2022 - 02.2023
- Provided technical support, ensuring compliance with cold chain protocols and maintaining operational efficiency
- Resolved customer complaints efficiently, offering solutions within strict timeframes to enhance customer satisfaction
- Generated reports on cold chain logistics and collaborated with stakeholders to troubleshoot and resolve technical issues
- Managed multiple priorities under pressure, consistently meeting deadlines and exceeding performance targets
Procurement Officer
Dafok Enterprises
04.2021 - 01.2022
- Optimized procurement processes, enhancing vendor relationships and negotiating favorable contract terms
- Managed procurement operations, ensuring compliance with organizational policies and achieving cost savings
- Maintained accurate purchase records, managed inventories, and prepared detailed cost analyses and reports
Strategic Research Specialist / R&D Specialist
Across the Horizon Technology
05.2020 - 02.2021
- Designed and implemented research projects, contributing to strategic planning and development initiatives
- Conducted extensive research on educational opportunities and developed an eBook to support organizational goals
- Analyzed research data and provided recommendations for process improvements
Laboratory Scientist
University of Medicine Teaching Hospital Complex
05.2019 - 03.2020
- Conducted laboratory tests, ensuring accuracy and compliance with quality assurance standards
- Collaborated with medical personnel to analyze data and provide critical diagnostic information
Sales Representative
Mark Owoye Pharmacy
11.2018 - 02.2019
- Increased sales productivity by 30% within two months through effective customer engagement and market analysis
- Conducted market research to identify new sales opportunities and enhance customer satisfaction
Education
Bachelor of Science (B.Sc.) - Microbiology
Wesley University
01.2019
Senior Secondary School Certificate -
Saint Matthias Anglican High School
01.2013
Skills
- Operations Management & Process Optimization
- Customer Relationship Management (CRM)
- Strategic Planning & Execution
- Data Analysis & Reporting
- Leadership & Team Collaboration
- Problem Solving & Conflict Resolution
- Technical Support & Compliance
- Proficiency in Microsoft Office Suite & CRM Systems
- Microsoft Office Suite (Word, Excel, PowerPoint)
- CRM Systems
- Technical Support Tools
Languages
English
Timeline
Operations/Customer Success Officer
Boecker Public Health
02.2023 - Current
Technical/Customer Support Officer
GRICD/ISN Medical
01.2022 - 02.2023
Procurement Officer
Dafok Enterprises
04.2021 - 01.2022
Strategic Research Specialist / R&D Specialist
Across the Horizon Technology
05.2020 - 02.2021
Laboratory Scientist
University of Medicine Teaching Hospital Complex
05.2019 - 03.2020
Sales Representative
Mark Owoye Pharmacy
11.2018 - 02.2019
Senior Secondary School Certificate -
Saint Matthias Anglican High School
Bachelor of Science (B.Sc.) - Microbiology
Wesley University
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