Oluwadamilola Osasona
Somolu
Summary
Dynamic Officer at NEM INSURANCE PLC with a proven track record in customer relationship management and effective communication. Successfully resolved client complaints, enhancing satisfaction and retention. Skilled in policy compliance and workflow coordination, fostering team collaboration to achieve operational excellence. Committed to maintaining confidentiality and delivering timely solutions.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Officer
NEM INSURANCE PLC
LAGOS
03.2019 - Current
- Managed customer inquiries and provided timely assistance to clients.
- Coordinated policy renewals and ensured compliance with company standards.
- Collaborated with internal teams to streamline workflow processes.
- Resolved customer complaints by implementing effective solutions promptly.
- Maintained records of client interactions and transactions for future reference.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Supervised subordinate staff in carrying out daily duties and activities.
- Ensured the security and confidentiality of sensitive information.
- Responded promptly to customer inquiries or complaints in a polite manner.
Education
Master of Science - Industrial Relations And Personnel Management
University of Lagos
Lagos, Nigeria 03.2015 - 05.2017
Bachelor of Science - Sociology
Covenant University
Ogun State, Nigeria 09.2009 - 07.2013
EZEKIEL PRIVATE COLLEGE
Lagos, Nigeria Skills
- Customer relationship management
- Policy compliance
- Workflow coordination
- Complaint resolution
- Conflict management
- Effective communication
- Time management
- Problem solving
- Client engagement
- Work coordination
- Cultural awareness
- Team collaboration
- Conflict resolution
Languages
English
Upper Intermediate (B2)
B2
Certification
- Chartered Institute of Insurance Nigeria (in view)
- Chartered institute of personnel management (in view)
References
References available upon request.
Timeline
Officer
NEM INSURANCE PLC
03.2019 - Current
Master of Science - Industrial Relations And Personnel Management
University of Lagos
03.2015 - 05.2017
Bachelor of Science - Sociology
Covenant University
09.2009 - 07.2013
EZEKIEL PRIVATE COLLEGE