Oluwadamilola Olayeni
Summary
Motivated Psychology graduate with extensive experience in customer support, welfare coordination, and human resource management. Expertise in client inquiries, conflict resolution, and service excellence in diverse environments. Proficient in research design, data analysis, and academic writing, complemented by strong communication and interpersonal skills. Leadership demonstrated as Welfare Lead at Covenant International Model United Nations, with a focus on enhancing employee performance and customer satisfaction through organizational psychology.
Overview
4
4
years of professional experience
14
14
years of post-secondary education
Work history
Welfare member
Covenant University Psychology Student Association
Ogun state
01.2022 - 07.2025
- Supported team by demonstrating respect and willingness to help.
- Served as a point of contact for student
welfare concerns, listening to and helping
resolve issues related to class schedules,
academic support, or peer conflicts. - Organized welfare programs (e.g. mentorship,
peer discussions, small group check-ins) that
improved student well-being and sense of
community.
Human resources intern
Nurture child development clinic
Lagos state
08.2024 - 10.2024
- Assisted in the recruitment process for successful candidate selection.
- Maintained accurate personnel files to ensure data protection regulations were met.
- Ensured fair treatment of all employees by enforcing non-discrimination policies.
- Monitored employee performance, identified areas for improvement.
- Enhanced employee engagement with regular feedback and communication sessions.
Customer service officer
Dabriton Fabrics
Lagos state
12.2021 - 07.2024
- Conducted regular follow-up calls for improved customer retention rates.
- Handled multi-line phone system to facilitate timely response to inquiries.
- Streamlined information flow through organised record keeping.
- Resolved conflicts quickly whilst preserving positive business relationships.
- Promoted a welcoming atmosphere, leading to increased return customers.
- Improved customer satisfaction by providing prompt and efficient service.
Welfare officer
Covenant International Model UnitedNations (CIMUN)
Ogun state
06.2023 - 06.2023
- Led the welfare team during the Covenant International Model United Nations conference, ensuring delegates and attendees had support and assistance throughout the event.
- Managed and trained a small team of welfare officers to handle enquiries, logistical issues, and comfort (accommodation, meals, guidance) during the conference days
Education
Mictec International Schools
Lagos, Nigeria 09.2010 - 07.2015
Mictec High School
Lagos state, Nigeria 09.2015 - 07.2021
Bachelor of Science - Psychology
Covenant University
Lagos state, Nigeria 11.2021 - 08.2025
Skills
- Problem-solving
- Communication skills
- Public speaking
- Strategic planning
- Social media marketing
- Microsoft Office expert
Languages
English
Fluent
Yoruba
Fluent
Igbo
Upper intermediate
Timeline
Human resources intern
Nurture child development clinic
08.2024 - 10.2024
Welfare officer
Covenant International Model UnitedNations (CIMUN)
06.2023 - 06.2023
Welfare member
Covenant University Psychology Student Association
01.2022 - 07.2025
Customer service officer
Dabriton Fabrics
12.2021 - 07.2024
Bachelor of Science - Psychology
Covenant University
11.2021 - 08.2025
Mictec High School
09.2015 - 07.2021
Mictec International Schools
09.2010 - 07.2015